Ofik Ibenem Blessing
Client Services Manager at Morgan Consultancy Services- Claim this Profile
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French Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Verified International Academic Qualifications
World Education ServicesJun, 2022- Oct, 2024 -
Product Management
Great LearningJan, 2022- Oct, 2024 -
Product Management Essentials
CourseraJan, 2022- Oct, 2024 -
Customer Service Excellence For Frontliners
ContactaJan, 2021- Oct, 2024 -
Strategic Human Resources Management
ClarionttechJan, 2021- Oct, 2024 -
Excel Essentials for Reporting
dbrown consultingJan, 2020- Oct, 2024
Experience
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Morgan Consultancy Services
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Nigeria
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Business Consulting and Services
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1 - 100 Employee
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Client Services Manager
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Feb 2023 - Present
- Manage complex customer issues and challenges with purchased products, goods, and services.- Responsible for the recruitment, training, and coordination of new customer service representatives.- Improved customer service and support efficiency by 64% by applying updated procedures and policies.- Develop customer satisfaction goals and ensure customer needs and inquiries are timely responded to.- Provide technical support to the customer rep department & ensure maintenance of top-notch efficiency.- Monitor and ensure databases are up-to-date and updated with data that mirrors current customer growth.- Prepare monthly reports on customer service activities and challenges/provide workable recommendations. Show less
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Client Service Officer
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Dec 2020 - Jan 2023
- Acquired direction on customer complaints and inquiry resolution using product/service knowledge.- Collaborated with team members on customer complaints resolution, reducing by 54% resolution time.- Built and grew relationships with prospective and existing customers, which increased acquisition by 78%.- Introduced prospective and existing customers to 20+ new and old products, upping sales by 32% in 3 months.- Promoted to Client Service Manager for delivering on quotas and achieving steady revenue growth of 12%. Show less
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Client Services Intern
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Jun 2019 - Dec 2020
- Maintained expert knowledge of the company’s products and services & upsold and cross-sold 100+ services.- Managed calls and 5+ company’s social media platforms, which boosted the company’s online presence by 34%- Responsible for maintaining customer databases and ensuring records were up-to-date and backed up.- Provided customer support and assistance with choosing services/products based on customer requirements.- Deployed empathy and evident communication expertise when responding to customers’ requests and needs. Show less
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Empress Linguistics Services
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Nigeria
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International Trade and Development
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1 - 100 Employee
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French Tutor (Virtual)
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Nov 2020 - Jan 2021
- Delivered French lessons to four (4) students via online platforms such as Zoom, and Google Classroom. - Enabled a conducive online learning environment for quick and easy language assimilation. - Assessed students’ knowledge and progress through online participation, discussions, and assessments. Conducted final examination and produced and distributed course completion reports. - Delivered French lessons to four (4) students via online platforms such as Zoom, and Google Classroom. - Enabled a conducive online learning environment for quick and easy language assimilation. - Assessed students’ knowledge and progress through online participation, discussions, and assessments. Conducted final examination and produced and distributed course completion reports.
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French Facilitator
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Sep 2019 - Dec 2020
- Arranged teaching materials (lesson notes, textbooks, audio recordings) to aid smooth learning. - Administered French lessons to junior and senior officers in the army, which improved communication between Nigerian Officers and other Francophone speakers. - Evaluated students’ knowledge of the language via assessments, assignments, and examinations. - Collaborated with team members to provide a supportive environment that improved learning and relationships between instructors and students. - Organized, maintained and updated records of informational resources in the library - Prepared, submitted, and filed student performance and progress reports. Show less
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Public Relations Officer
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Sep 2019 - Jul 2020
- Organized and coordinated events, and outreaches on entrepreneurship, savings, skills acquisition and personal hygiene to students in secondary schools. - Developed, edited and revised content for pamphlets, e-newsletters and press releases. - Increased online visibility by posting upcoming programs, and events on all social media platforms. - Promoted an inclusive environment for members to share ideas/suggestions during weekly meetings and discussions which increased engagement. - Organized and coordinated events, and outreaches on entrepreneurship, savings, skills acquisition and personal hygiene to students in secondary schools. - Developed, edited and revised content for pamphlets, e-newsletters and press releases. - Increased online visibility by posting upcoming programs, and events on all social media platforms. - Promoted an inclusive environment for members to share ideas/suggestions during weekly meetings and discussions which increased engagement.
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Education
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2012 - 2019
Alliance Française
Niveau A1 - B1 -
2014 - 2018
University of Port Harcourt
Bachelor of Arts - BA, French Studies -
2013 - 2014
University of Port Harcourt
French Pre-degree -
2007 - 2013
Our Lady of Fatima College
West African Senior School Certificate (WASSCE) -
Nigerian French Language Village
Language Immersion Program (LIP)
Community
