Microsoft Cloud Architect / Cyber Security Consultant

• Feb 2010 - Present

Working directly for customers or subcontracting through Microsoft Partners in the USA, Europe, Canada and Australia. Guest speaker for Microsoft at MTCs throughout US & Canada. Most projects are migrations for large education, insurance and financial services companies to Microsoft Azure & Office 365. Typical projects include: • Emphasis on Cyber Security via Implement Azure AD Privileged Identity Management (PIM), Azure AD Identity Protection, Azure B2B & Azure B2C, Azure Advanced… Show more Working directly for customers or subcontracting through Microsoft Partners in the USA, Europe, Canada and Australia. Guest speaker for Microsoft at MTCs throughout US & Canada. Most projects are migrations for large education, insurance and financial services companies to Microsoft Azure & Office 365. Typical projects include: • Emphasis on Cyber Security via Implement Azure AD Privileged Identity Management (PIM), Azure AD Identity Protection, Azure B2B & Azure B2C, Azure Advanced Threat Protection (ATP), DLP (Data Loss Prevention), Microsoft Cloud App Security, Azure Sentinel & Microsoft Defender for Cloud, Windows Telemetry, Intelligent Security Graph & Azure Log Analytics • Microsoft 365 ecosystem of products including Exchange Online, Skype Online, OneDrive & Microsoft Teams including scripting through Microsoft Graph API as well as PowerApps and Power Automate • Installation of Exchange & Skype Hybrid deployments for Office365 as well as Sharepoint Migration Tool exposure • Advanced Active Directory Federated Services architecture, design & deployments, including Access Control Policies & 3rd Party Multi-Factor Authentication (MFA) & Azure App Proxy • Advanced identity solutions utilizing Microsoft Identity Manager 2016 for GAL Sync • Advanced implementations of PAM (Privileged Access Management) on MIM 2016 and migrations from FIM 2010 R2 • Businesses typically ranging from 10,000 to 200,000 seats Show less Working directly for customers or subcontracting through Microsoft Partners in the USA, Europe, Canada and Australia. Guest speaker for Microsoft at MTCs throughout US & Canada. Most projects are migrations for large education, insurance and financial services companies to Microsoft Azure & Office 365. Typical projects include: • Emphasis on Cyber Security via Implement Azure AD Privileged Identity Management (PIM), Azure AD Identity Protection, Azure B2B & Azure B2C, Azure Advanced… Show more Working directly for customers or subcontracting through Microsoft Partners in the USA, Europe, Canada and Australia. Guest speaker for Microsoft at MTCs throughout US & Canada. Most projects are migrations for large education, insurance and financial services companies to Microsoft Azure & Office 365. Typical projects include: • Emphasis on Cyber Security via Implement Azure AD Privileged Identity Management (PIM), Azure AD Identity Protection, Azure B2B & Azure B2C, Azure Advanced Threat Protection (ATP), DLP (Data Loss Prevention), Microsoft Cloud App Security, Azure Sentinel & Microsoft Defender for Cloud, Windows Telemetry, Intelligent Security Graph & Azure Log Analytics • Microsoft 365 ecosystem of products including Exchange Online, Skype Online, OneDrive & Microsoft Teams including scripting through Microsoft Graph API as well as PowerApps and Power Automate • Installation of Exchange & Skype Hybrid deployments for Office365 as well as Sharepoint Migration Tool exposure • Advanced Active Directory Federated Services architecture, design & deployments, including Access Control Policies & 3rd Party Multi-Factor Authentication (MFA) & Azure App Proxy • Advanced identity solutions utilizing Microsoft Identity Manager 2016 for GAL Sync • Advanced implementations of PAM (Privileged Access Management) on MIM 2016 and migrations from FIM 2010 R2 • Businesses typically ranging from 10,000 to 200,000 seats Show less

Director of Operations

• Nov 2021 - Present

Cloud Architect - Microsoft Azure, Identity & Office 365

• May 2016 - May 2018

Lighthouse CS typically focussing in large education, health care and financial services companies. Typical projects include: • Azure (IaaS, PaaS, SaaS, and Identity), Rights Management Services, Azure Identity Protection, Data Classification, Conditional Access, Privileged Identity Management & Multi-Factor Authentication (MFA) & Microsoft Graph • Architecture and Design for hundreds of Microsoft Exchange Server infrastructures. • Exchange 2013 & 2016 Hybrid deployments and Office365… Show more Lighthouse CS typically focussing in large education, health care and financial services companies. Typical projects include: • Azure (IaaS, PaaS, SaaS, and Identity), Rights Management Services, Azure Identity Protection, Data Classification, Conditional Access, Privileged Identity Management & Multi-Factor Authentication (MFA) & Microsoft Graph • Architecture and Design for hundreds of Microsoft Exchange Server infrastructures. • Exchange 2013 & 2016 Hybrid deployments and Office365 Migrations (including DLP with General Data Protection Regulation (GDPR) for example) • Advanced Active Directory Federated Services architecture, design & deployments, including Access Control Policies & 3rd Party Multi-Factor Authentication (MFA), ie Juniper & RSA • High-Availability with Network Load Balancing, single site and multisite for disaster recovery • Reverse Proxy web publishing with Forefront TMG, UAG & Server 2012R2 Web Access Proxy • Architecture and Design for Microsoft Identity Manager 2016 • Advanced Identity solutions utilizing Microsoft Identity Manager 2016 for GAL Sync • Advanced implementations Microsoft Identity Manager 2016 including PAM (Privileged Access Management) • FIM / MIM Management agent experience with various data sources • Businesses ranging from 10,000 to 200,000 seats Show less Lighthouse CS typically focussing in large education, health care and financial services companies. Typical projects include: • Azure (IaaS, PaaS, SaaS, and Identity), Rights Management Services, Azure Identity Protection, Data Classification, Conditional Access, Privileged Identity Management & Multi-Factor Authentication (MFA) & Microsoft Graph • Architecture and Design for hundreds of Microsoft Exchange Server infrastructures. • Exchange 2013 & 2016 Hybrid deployments and Office365… Show more Lighthouse CS typically focussing in large education, health care and financial services companies. Typical projects include: • Azure (IaaS, PaaS, SaaS, and Identity), Rights Management Services, Azure Identity Protection, Data Classification, Conditional Access, Privileged Identity Management & Multi-Factor Authentication (MFA) & Microsoft Graph • Architecture and Design for hundreds of Microsoft Exchange Server infrastructures. • Exchange 2013 & 2016 Hybrid deployments and Office365 Migrations (including DLP with General Data Protection Regulation (GDPR) for example) • Advanced Active Directory Federated Services architecture, design & deployments, including Access Control Policies & 3rd Party Multi-Factor Authentication (MFA), ie Juniper & RSA • High-Availability with Network Load Balancing, single site and multisite for disaster recovery • Reverse Proxy web publishing with Forefront TMG, UAG & Server 2012R2 Web Access Proxy • Architecture and Design for Microsoft Identity Manager 2016 • Advanced Identity solutions utilizing Microsoft Identity Manager 2016 for GAL Sync • Advanced implementations Microsoft Identity Manager 2016 including PAM (Privileged Access Management) • FIM / MIM Management agent experience with various data sources • Businesses ranging from 10,000 to 200,000 seats Show less

Senior Consultant

• May 2014 - Aug 2016

Consultant for Cloud Infrastructure, Exchange Migrations, Active Directory Federated Services and Identity solutions. Consultant for Cloud Infrastructure, Exchange Migrations, Active Directory Federated Services and Identity solutions.

System Center 2012 Consultant

• May 2012 - Jan 2013

- Architecture and deployment of MS Private Cloud for US based datacenter - Architecture and design of System Center 2012 Service Manager, System Center 2012 Orchestrator, System Center 2012 Configuration Manager, System Center 2012 Virtual Machine Manager, System Center 2012 Operations Manager, Sharepoint 2010 Standalone/farms, - Standalone and clustered SQL 2008/2012 - Microsoft Windows Server 2012 HyperV Clustered services and Remote Desktop Services VDI deployments. VM Fabric, PVD,… Show more - Architecture and deployment of MS Private Cloud for US based datacenter - Architecture and design of System Center 2012 Service Manager, System Center 2012 Orchestrator, System Center 2012 Configuration Manager, System Center 2012 Virtual Machine Manager, System Center 2012 Operations Manager, Sharepoint 2010 Standalone/farms, - Standalone and clustered SQL 2008/2012 - Microsoft Windows Server 2012 HyperV Clustered services and Remote Desktop Services VDI deployments. VM Fabric, PVD, VDP & VDI collections. Show less - Architecture and deployment of MS Private Cloud for US based datacenter - Architecture and design of System Center 2012 Service Manager, System Center 2012 Orchestrator, System Center 2012 Configuration Manager, System Center 2012 Virtual Machine Manager, System Center 2012 Operations Manager, Sharepoint 2010 Standalone/farms, - Standalone and clustered SQL 2008/2012 - Microsoft Windows Server 2012 HyperV Clustered services and Remote Desktop Services VDI deployments. VM Fabric, PVD,… Show more - Architecture and deployment of MS Private Cloud for US based datacenter - Architecture and design of System Center 2012 Service Manager, System Center 2012 Orchestrator, System Center 2012 Configuration Manager, System Center 2012 Virtual Machine Manager, System Center 2012 Operations Manager, Sharepoint 2010 Standalone/farms, - Standalone and clustered SQL 2008/2012 - Microsoft Windows Server 2012 HyperV Clustered services and Remote Desktop Services VDI deployments. VM Fabric, PVD, VDP & VDI collections. Show less

Sr. Solutions Consultant

• Jun 2011 - Jun 2012

Exchange Architect: • Architecture role duties included initiating, planning, executing and monitoring of the project • Responsible for the architecture, design, implementation also including the planning of personnel and equipment resources. • Implementation of multi-site designs with hardware load balancers, DAGs (Database Availability Group) and CAS arrays. Recent Projects: Arizona State University o Exchange 2003/2007 Migration to Exchange 2010 o 20,000 Mailboxes… Show more Exchange Architect: • Architecture role duties included initiating, planning, executing and monitoring of the project • Responsible for the architecture, design, implementation also including the planning of personnel and equipment resources. • Implementation of multi-site designs with hardware load balancers, DAGs (Database Availability Group) and CAS arrays. Recent Projects: Arizona State University o Exchange 2003/2007 Migration to Exchange 2010 o 20,000 Mailboxes / users o Blackberry 4 migration to Blackberry 5 o High-Availability and Disaster Recovery for Exchange 2010 across 2 datacenters Franklin Templeton Investments o Exchange 2007 Migration to Exchange 2010 o 20,000 Mailboxes / users o Blackberry 4 migration to Blackberry 5 High Availability mode for 4 global sites o High-Availability and Disaster Recovery for Global Exchange 2010 across 8 datacenters EMC & VMWare for Customer o Designed cloud hosted solution for Exchange 2010 hosted mode o 200,000 Mailboxes / users o Blackberry 5 High Availability mode o High-Availability and Disaster Recovery for Global Exchange 2010 across 2 datacenters System Center 2012 Architecture - Design and architecture SCCM for 6000 devices/users - Global and regional environments with multi-sites - Typical projects including Branchcache and PKI build out and configuration - Enabling remote and mobile devices management Other Customers o Lotus and Groupwise migrations to Exchange 2010 o Exchange to Office 365 migrations o Active Directory Federated Services & Forefront Identity Management o Threat Management Gateway 2010 (Exchange, Lync and Sharepoint publishing) Show less Exchange Architect: • Architecture role duties included initiating, planning, executing and monitoring of the project • Responsible for the architecture, design, implementation also including the planning of personnel and equipment resources. • Implementation of multi-site designs with hardware load balancers, DAGs (Database Availability Group) and CAS arrays. Recent Projects: Arizona State University o Exchange 2003/2007 Migration to Exchange 2010 o 20,000 Mailboxes… Show more Exchange Architect: • Architecture role duties included initiating, planning, executing and monitoring of the project • Responsible for the architecture, design, implementation also including the planning of personnel and equipment resources. • Implementation of multi-site designs with hardware load balancers, DAGs (Database Availability Group) and CAS arrays. Recent Projects: Arizona State University o Exchange 2003/2007 Migration to Exchange 2010 o 20,000 Mailboxes / users o Blackberry 4 migration to Blackberry 5 o High-Availability and Disaster Recovery for Exchange 2010 across 2 datacenters Franklin Templeton Investments o Exchange 2007 Migration to Exchange 2010 o 20,000 Mailboxes / users o Blackberry 4 migration to Blackberry 5 High Availability mode for 4 global sites o High-Availability and Disaster Recovery for Global Exchange 2010 across 8 datacenters EMC & VMWare for Customer o Designed cloud hosted solution for Exchange 2010 hosted mode o 200,000 Mailboxes / users o Blackberry 5 High Availability mode o High-Availability and Disaster Recovery for Global Exchange 2010 across 2 datacenters System Center 2012 Architecture - Design and architecture SCCM for 6000 devices/users - Global and regional environments with multi-sites - Typical projects including Branchcache and PKI build out and configuration - Enabling remote and mobile devices management Other Customers o Lotus and Groupwise migrations to Exchange 2010 o Exchange to Office 365 migrations o Active Directory Federated Services & Forefront Identity Management o Threat Management Gateway 2010 (Exchange, Lync and Sharepoint publishing) Show less

Sr. Exchange Consultant

• Dec 2010 - Sep 2011

Working on the special migration project team, for a client in the banking industry, was responsible to assist with the planning, implementation and troubleshooting of 7000 mailbox migrations. Firstly, the restoration of all mailboxes archived data from Zantaz Enterprise Archive Server software. Next, the setup and testing of the new Exchange 2010 servers, high availability, network load balancing, certification request and import, backup scheduling, antivirus/anti-spam protection and failover… Show more Working on the special migration project team, for a client in the banking industry, was responsible to assist with the planning, implementation and troubleshooting of 7000 mailbox migrations. Firstly, the restoration of all mailboxes archived data from Zantaz Enterprise Archive Server software. Next, the setup and testing of the new Exchange 2010 servers, high availability, network load balancing, certification request and import, backup scheduling, antivirus/anti-spam protection and failover testing. Created new Exchange 2010 Unified Messaging server, integrated UM with existing Office Communicator 2007 R2 server and OWA integration as well. Responsible for setup a failover Blackberry Server 5.0 environment and assist with Blackberry users swing migration. Finally I was responsible to move all the mailboxes from old Exchange 2003 to the new Exchange 2010 servers and provide build and maintenance documentation to the production support staff. Heavy emphasis on high availability, load balancing, Active Directory security, role based administration control (RBAC), software deployment through Group Policy and performance and reliability monitoring with System Center Operations Manager. Show less Working on the special migration project team, for a client in the banking industry, was responsible to assist with the planning, implementation and troubleshooting of 7000 mailbox migrations. Firstly, the restoration of all mailboxes archived data from Zantaz Enterprise Archive Server software. Next, the setup and testing of the new Exchange 2010 servers, high availability, network load balancing, certification request and import, backup scheduling, antivirus/anti-spam protection and failover… Show more Working on the special migration project team, for a client in the banking industry, was responsible to assist with the planning, implementation and troubleshooting of 7000 mailbox migrations. Firstly, the restoration of all mailboxes archived data from Zantaz Enterprise Archive Server software. Next, the setup and testing of the new Exchange 2010 servers, high availability, network load balancing, certification request and import, backup scheduling, antivirus/anti-spam protection and failover testing. Created new Exchange 2010 Unified Messaging server, integrated UM with existing Office Communicator 2007 R2 server and OWA integration as well. Responsible for setup a failover Blackberry Server 5.0 environment and assist with Blackberry users swing migration. Finally I was responsible to move all the mailboxes from old Exchange 2003 to the new Exchange 2010 servers and provide build and maintenance documentation to the production support staff. Heavy emphasis on high availability, load balancing, Active Directory security, role based administration control (RBAC), software deployment through Group Policy and performance and reliability monitoring with System Center Operations Manager. Show less

Sr. Exchange Migration Consultant

• Apr 2011 - Jun 2011

Design and implementation of Exchange 2003 to 2010 for international food company. Over 12,000 mailbox migration, integrated with Blackberry Server 5 spread across over 100 AD sites. High availability was implemented with Hardware Load Balancers and CAS arrays. Customer facing 100% with OJT training in-house staff to support the new environment. Design and implementation of Exchange 2003 to 2010 for international food company. Over 12,000 mailbox migration, integrated with Blackberry Server 5 spread across over 100 AD sites. High availability was implemented with Hardware Load Balancers and CAS arrays. Customer facing 100% with OJT training in-house staff to support the new environment.

IT Professor

• Sep 2008 - Nov 2010

Private Technology career college. - Delivered training and consulting to network engineering courses including MS SQL 2008, Exchange 2007, Exchange 2010, Server 2008/2012, Hyper-V and virtualization, Windows Vista/7, Blackberry Enterprise server 4 & 5, A+, Network+, Linux+ and Powershell. - TriOS College has an industry-leading Network Engineer Diploma Program is designed for the individual seeking knowledge and certification in computer and network administration of the product… Show more Private Technology career college. - Delivered training and consulting to network engineering courses including MS SQL 2008, Exchange 2007, Exchange 2010, Server 2008/2012, Hyper-V and virtualization, Windows Vista/7, Blackberry Enterprise server 4 & 5, A+, Network+, Linux+ and Powershell. - TriOS College has an industry-leading Network Engineer Diploma Program is designed for the individual seeking knowledge and certification in computer and network administration of the product mentioned above. - Typical certification rate for students was about 90% - Create course outlines, training materials, tutorials and labs for course delivery - Guest lectures & new technology researching - IT Career Coaching Show less Private Technology career college. - Delivered training and consulting to network engineering courses including MS SQL 2008, Exchange 2007, Exchange 2010, Server 2008/2012, Hyper-V and virtualization, Windows Vista/7, Blackberry Enterprise server 4 & 5, A+, Network+, Linux+ and Powershell. - TriOS College has an industry-leading Network Engineer Diploma Program is designed for the individual seeking knowledge and certification in computer and network administration of the product… Show more Private Technology career college. - Delivered training and consulting to network engineering courses including MS SQL 2008, Exchange 2007, Exchange 2010, Server 2008/2012, Hyper-V and virtualization, Windows Vista/7, Blackberry Enterprise server 4 & 5, A+, Network+, Linux+ and Powershell. - TriOS College has an industry-leading Network Engineer Diploma Program is designed for the individual seeking knowledge and certification in computer and network administration of the product mentioned above. - Typical certification rate for students was about 90% - Create course outlines, training materials, tutorials and labs for course delivery - Guest lectures & new technology researching - IT Career Coaching Show less

Messaging & Communications Consultant

• Nov 2006 - Feb 2010

Microsoft Exchange, Lync & Office 365 Projects: - Architecture and Design of Exchange 2010/2013 infrastructures - Architecture and Design of Lync 2010/2013 infrastructures (including Enterprise Voice) - Typically large government and educational customers - Average is 50,000 seat environments - Most deployments are Hybrid Exchange and Hybrid Lync with Voice/UM VM - Exchange 2003/2007 & 2010 - High availability on premise deployments with ADFS SSO MS System Center… Show more Microsoft Exchange, Lync & Office 365 Projects: - Architecture and Design of Exchange 2010/2013 infrastructures - Architecture and Design of Lync 2010/2013 infrastructures (including Enterprise Voice) - Typically large government and educational customers - Average is 50,000 seat environments - Most deployments are Hybrid Exchange and Hybrid Lync with Voice/UM VM - Exchange 2003/2007 & 2010 - High availability on premise deployments with ADFS SSO MS System Center 2012 Projects: - Architecture and design of System Center 2012 Service Manager, System Center 2012 Orchestrator, System Center 2012 Configuration Manager, System Center 2012 Virtual Machine Manager, System Center 2012 Operations Manager, Sharepoint 2010 Standalone/farms, - Standalone and clustered SQL 2008/2012 - Windows Server 2008/2012 w/ HyperV clustering - Environments typically Banking, Government Services and Cloud Datacenter providers at 10,000+ user/devices - Experienced with Microsoft Windows Server 2012 HyperV Clustered services for Remote Desktop Services VDI deployments. VM Fabric, PVD, VDP & VDI collections. - Lots of System Center Service manager Automation with Orchestrator Forefront Identity Manager Projects: - Architecture and Design for Forefront Identity Manager 2010 R2 - Self-Service Portal, Password Resets & Registration - Management agent experience with various data sources Show less Microsoft Exchange, Lync & Office 365 Projects: - Architecture and Design of Exchange 2010/2013 infrastructures - Architecture and Design of Lync 2010/2013 infrastructures (including Enterprise Voice) - Typically large government and educational customers - Average is 50,000 seat environments - Most deployments are Hybrid Exchange and Hybrid Lync with Voice/UM VM - Exchange 2003/2007 & 2010 - High availability on premise deployments with ADFS SSO MS System Center… Show more Microsoft Exchange, Lync & Office 365 Projects: - Architecture and Design of Exchange 2010/2013 infrastructures - Architecture and Design of Lync 2010/2013 infrastructures (including Enterprise Voice) - Typically large government and educational customers - Average is 50,000 seat environments - Most deployments are Hybrid Exchange and Hybrid Lync with Voice/UM VM - Exchange 2003/2007 & 2010 - High availability on premise deployments with ADFS SSO MS System Center 2012 Projects: - Architecture and design of System Center 2012 Service Manager, System Center 2012 Orchestrator, System Center 2012 Configuration Manager, System Center 2012 Virtual Machine Manager, System Center 2012 Operations Manager, Sharepoint 2010 Standalone/farms, - Standalone and clustered SQL 2008/2012 - Windows Server 2008/2012 w/ HyperV clustering - Environments typically Banking, Government Services and Cloud Datacenter providers at 10,000+ user/devices - Experienced with Microsoft Windows Server 2012 HyperV Clustered services for Remote Desktop Services VDI deployments. VM Fabric, PVD, VDP & VDI collections. - Lots of System Center Service manager Automation with Orchestrator Forefront Identity Manager Projects: - Architecture and Design for Forefront Identity Manager 2010 R2 - Self-Service Portal, Password Resets & Registration - Management agent experience with various data sources Show less

IT Administrator

• 2005 - 2006

Initial setup and install of an 800,000 square foot distribution center, including fiber/copper runs, Nortel PBX installation and Callpilot administration. Equipment implemented: Cisco 1200 Aironet AP’s & yagis, Cisco Catalyst switches, Cisco CSU/DSU’s. Ongoing support for over 300 WIFI devices including pocket PC's, truckmounts and handheld scanners. Developing and maintaining SOP's and technical documentation on a daily basis. Initial setup and install of an 800,000 square foot distribution center, including fiber/copper runs, Nortel PBX installation and Callpilot administration. Equipment implemented: Cisco 1200 Aironet AP’s & yagis, Cisco Catalyst switches, Cisco CSU/DSU’s. Ongoing support for over 300 WIFI devices including pocket PC's, truckmounts and handheld scanners. Developing and maintaining SOP's and technical documentation on a daily basis.

Telecommunications Technician

• 2001 - 2002

Help desk and on-site technical support for call detail recording software. Also, developed add-on and upgrades for company products. Development in MS Visual Basic a daily task, creating new utilities and troubleshooting existing software. Strong emphasis in TCP/IP & serial based interfacing. Help desk and on-site technical support for call detail recording software. Also, developed add-on and upgrades for company products. Development in MS Visual Basic a daily task, creating new utilities and troubleshooting existing software. Strong emphasis in TCP/IP & serial based interfacing.

Field Support Technician

• 1999 - 2001

Only on-site technician responsible for supporting 600+ Air Canada call-center employees. Also, responsible 24X7 on-call to the VP of Air Canada and the subordinate executive staff. On a daily basis, provided server upgrades and backups, Novell/LAN troubleshooting, and various platforms support including, MS Windows, OS2, SUN & AC100 proprietary reservation system. Supporting up to 800 workstations, on any given day this was the most challenging, high stressed, fast paced environment I’ve… Show more Only on-site technician responsible for supporting 600+ Air Canada call-center employees. Also, responsible 24X7 on-call to the VP of Air Canada and the subordinate executive staff. On a daily basis, provided server upgrades and backups, Novell/LAN troubleshooting, and various platforms support including, MS Windows, OS2, SUN & AC100 proprietary reservation system. Supporting up to 800 workstations, on any given day this was the most challenging, high stressed, fast paced environment I’ve currently encountered. Accomplishments: Developed complete infrastructure layout for the Air Canada Center. Managed migration/roll-over of equipment and software for Windows 2000 platform. Instituted small document management utilities for executive staff. Performed key role, & point of contact, for integration of Canadian Airlines call center and corporate staff. Show less Only on-site technician responsible for supporting 600+ Air Canada call-center employees. Also, responsible 24X7 on-call to the VP of Air Canada and the subordinate executive staff. On a daily basis, provided server upgrades and backups, Novell/LAN troubleshooting, and various platforms support including, MS Windows, OS2, SUN & AC100 proprietary reservation system. Supporting up to 800 workstations, on any given day this was the most challenging, high stressed, fast paced environment I’ve… Show more Only on-site technician responsible for supporting 600+ Air Canada call-center employees. Also, responsible 24X7 on-call to the VP of Air Canada and the subordinate executive staff. On a daily basis, provided server upgrades and backups, Novell/LAN troubleshooting, and various platforms support including, MS Windows, OS2, SUN & AC100 proprietary reservation system. Supporting up to 800 workstations, on any given day this was the most challenging, high stressed, fast paced environment I’ve currently encountered. Accomplishments: Developed complete infrastructure layout for the Air Canada Center. Managed migration/roll-over of equipment and software for Windows 2000 platform. Instituted small document management utilities for executive staff. Performed key role, & point of contact, for integration of Canadian Airlines call center and corporate staff. Show less