Experience

Gcwensa Telecoms PTY Ltd

• South Africa
• Telecommunications
• 1 - 100 Employee

• Project Management Officer

  • Nov 2022 - Present

• Technical Project Coordinator

  • Sep 2020 - Oct 2022

• Team Lead

  • Jan 2020 - Aug 2020



ATIO Pty Ltd

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Leader

  • Apr 2018 - Dec 2019

  - Balancing and submission of invoices to finance for payments.- Reports quality check before forwarding to clients.- Managed up to 2 projects per year and additional team for special project.- Directed planning, budgeting and quality assurance efforts.- Implemented a set of comprehensive tracking processes to monitor all projects.performance.- Directed changes to the project scope and cost and implemented appropriate change managementprocesses to keep the project on track.- Provided outstanding service to clients to not only maintain but to extend the relationship for futurebusiness opportunities.- Conducted meetings with clients to determine project intent, requirements and budgets.- Supervise the work of 15 team members, offering constructive feedback on their work performance.- Maintained schedules to ensure that key milestones were being met at every phase.- Completed projects on time and under budget.- Defined clear targets and objectives and communicated them to other team members. Show less

• Technical Support Engineer

  • Feb 2015 - Mar 2018

  - Network monitoring and server monitoring off-site and on-site.- Collaborated with clients from concept through final delivery of product or service.- Trained junior members(interns) regarding network security and troubleshooting of data circuits.- Provided documentation on start-up, shut down and first level troubleshooting of processes to helpdesk staff.- Managed creative projects from concept to completion while managing outside vendors.- Advocated for end-users to perform testing and problem analysis for server, desktop and ITinfrastructure work.- Diagnosed and troubleshoot Windows processing problems and applied solutions to increasecompany efficiency.- Coordinating Telkom project and script writing for the Drive Test team.- Coordinating ICASA project, from driving test team to analysis and reports quality check to delivery. Show less

• Drive Test Technician/RF Engineer

  • Mar 2012 - Jan 2015

  - Tested circuit switch fallback techniques for supporting voice communication.- Uploaded and processed data achieved after benchmarking.- Tested, identified and troubleshot problems in the field with cellular networks as well as with datacollection equipment.- Mentored junior engineers and new hires to better improve the competency and efficiency of allstaff.- Continually improved methods and procedures for processes, measurement, documenting andwork flow techniques.- Applied principles of electrical theory to advance and improve product development and efficiency.- Responded to customer requests via telephone and email.- Worked directly with clients to achieve the required KPI's.- Copied, logged and scanned supporting documentation.- Worked on two international projects, MTN Zambia and MTC Namibia.- RF understanding for complete the work at best required.- Understanding in this testing tools like: Nemo Outdoor, TEMS Investigation, TEMS Automatic,Probe, Swissqual NQView, Actix. Show less



Pooe & Associates group of companies

• Bryanston, South Africa

• IT Officer

  • Oct 2011 - Jan 2012

  - Fixing computers - LAN Support - Problem analysis and solution giving - Server Administrator - Email setup and maintain - Fixing computers - LAN Support - Problem analysis and solution giving - Server Administrator - Email setup and maintain



Cornerstone Call center Institution

• IT Technician

  • Nov 2010 - Jan 2011

  - LAN Support - Taking classes - Fixing Computers - LAN Support - Taking classes - Fixing Computers



PC Training and Business College

• Education Administration Programs
• 1 - 100 Employee

• IT Technician(In-service training)

  • Feb 2010 - Mar 2010

  Fixing computers LAN Support Topology(planning of the network ) Internet Fixing computers LAN Support Topology(planning of the network ) Internet