Business Analyst

• Aug 2023 - Present

Business Analyst Trainee

• Jun 2023 - Aug 2023

-Participated in requirements gathering sessions with stakeholders for a mock project, actively listening and probing to extract essential details. -Collaborated with a cross-functional team to map out current business processes, identifying bottlenecks and suggesting improvements for a project in a class assignment. -Acted as the scrum master for my team ensuring effectiveness of scrum meetings. -Translated requirements into user stories and functional specifications, fostering effective communication between business and development teams. -Gained proficiency in using JIRA for tracking project tasks and user stories, improving project transparency and accountability. -Conducted thorough data analysis on sales trends, customer behavior, and market segmentation during coursework projects. -Actively participated in brainstorming sessions, offering innovative solutions and fostering an environment of open dialogue and idea sharing. -Utilized Excel analyze, and visualize data, deriving actionable insights for process improvement. Enrolled in online courses to expand knowledge in data analysis techniques, statistics, and SQL, demonstrating a commitment to ongoing professional development. Show less

Culture Change Analyst

• Aug 2021 - Oct 2022

-Assisted in the creation of an employee resource group focused on promoting inclusivity, contributing to the development of guidelines and objectives. -Analyzed turnover rates, employee feedback surveys, and performance data to identify trends and correlations related to culture and job satisfaction. -Collaborated with the Learning and Development team to design an e-learning module on cultural sensitivity, incorporating interactive scenarios and quizzes to enhance employee understanding and awareness. -Initiated a "Culture Champions" program, empowering employees across departments to act as culture ambassadors and drive positive cultural shifts at the grassroots level. -Analyzed survey results and presented actionable recommendations to the executive team, resulting in the implementation of initiatives that improved member engagement by 25%. -Collaborated with department heads and frontline staff during a company-wide transformation initiative, facilitating open forums and focus groups to gather insights on the existing culture and areas for improvement. -Created detailed reports and visual presentations to communicate findings to leadership, enabling informed decision-making regarding culture change strategies. -Assisted in developing a change management plan for the integration of a new technology platform, identifying potential resistance points and proposing targeted communication and training approaches. Show less

Relationship Manager

• Sep 2014 - Aug 2021

-Managed customer relationship to foster business growth and expansion. -Achieved 200% growth on balance sheet mix and 100% growth on revenue. -Direct interaction with stakeholders for efficient service delivery with the purpose of exceeding customers expectations. -Worked with data to match customers needs to available products using Dynamics 365 and Power Bi -Organized business symposiums to proffer solutions to the needs of Micro,Small and Medium Enterprise(MSMEs) business for sustainable business relationships -Prepared periodic productivity report for presentation to top management. Show less