Graduate Consultant

• Sep 2023 - Present

Business Student

• Aug 2022 - Present

I can relate and handle customers regardless of their manner of communication. I have been a Customer service agent with at least four year's experience providing both telephone and in-person customer support. I can adapt to managing 50+ calls each day while reliably checking for and promptly resolving client concerns. I am capable of offering competent customer service and being proficient in English, in order to help your business,as a top-notch customer care representative. I want to put my… Show more I can relate and handle customers regardless of their manner of communication. I have been a Customer service agent with at least four year's experience providing both telephone and in-person customer support. I can adapt to managing 50+ calls each day while reliably checking for and promptly resolving client concerns. I am capable of offering competent customer service and being proficient in English, in order to help your business,as a top-notch customer care representative. I want to put my skills in problem-solving and customer service to use. I am also familiar with project Tools [Click up, monday.com, Trello] . I have taken some courses on Customer Support Service and have been certified by Allison. I’m currently taking some courses on Cousera; Technical Support Fundamentals, IT Security. I can easily adapt to any working condition. Show less I can relate and handle customers regardless of their manner of communication. I have been a Customer service agent with at least four year's experience providing both telephone and in-person customer support. I can adapt to managing 50+ calls each day while reliably checking for and promptly resolving client concerns. I am capable of offering competent customer service and being proficient in English, in order to help your business,as a top-notch customer care representative. I want to put my… Show more I can relate and handle customers regardless of their manner of communication. I have been a Customer service agent with at least four year's experience providing both telephone and in-person customer support. I can adapt to managing 50+ calls each day while reliably checking for and promptly resolving client concerns. I am capable of offering competent customer service and being proficient in English, in order to help your business,as a top-notch customer care representative. I want to put my skills in problem-solving and customer service to use. I am also familiar with project Tools [Click up, monday.com, Trello] . I have taken some courses on Customer Support Service and have been certified by Allison. I’m currently taking some courses on Cousera; Technical Support Fundamentals, IT Security. I can easily adapt to any working condition. Show less

Social Media Marketing Manager

• Feb 2022 - Present

• I Handle over 25+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. • I Improve sales by 12% on annual basis and provide optimal service and achieve quotas. •I Clarify customer issues and determine root cause of problems/concerns to resolve product or servicin • I Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates • I Handle over 25+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. • I Improve sales by 12% on annual basis and provide optimal service and achieve quotas. •I Clarify customer issues and determine root cause of problems/concerns to resolve product or servicin • I Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Campus Ambassador

• Apr 2019 - Jan 2022

Gender Mobile Initiative [GMI] is an organisation leveraging on technology to provide victims and survivors of GBV to have access to information and other support services such as counselling, psycho-social and livelihood support, legal and medical services and other services to support survivors of GBV both in community, homes, workplace, institutions of learning and the society at large to make the society devoid of GBV and safe for everyone. As a Campus Ambassador I serve as nexus between… Show more Gender Mobile Initiative [GMI] is an organisation leveraging on technology to provide victims and survivors of GBV to have access to information and other support services such as counselling, psycho-social and livelihood support, legal and medical services and other services to support survivors of GBV both in community, homes, workplace, institutions of learning and the society at large to make the society devoid of GBV and safe for everyone. As a Campus Ambassador I serve as nexus between my institution and GM to reduce the spate and rising cases of SH and GBV on campuses and make the environment of learning safe for everyone. I am trained and equipped with knowledge on various forms and patterns of SH and GBV as well as how to report such cases to institutions Sexual harassment committee and GMI. I also serve as 'bystander' for those unable to speak up. Show less Gender Mobile Initiative [GMI] is an organisation leveraging on technology to provide victims and survivors of GBV to have access to information and other support services such as counselling, psycho-social and livelihood support, legal and medical services and other services to support survivors of GBV both in community, homes, workplace, institutions of learning and the society at large to make the society devoid of GBV and safe for everyone. As a Campus Ambassador I serve as nexus between… Show more Gender Mobile Initiative [GMI] is an organisation leveraging on technology to provide victims and survivors of GBV to have access to information and other support services such as counselling, psycho-social and livelihood support, legal and medical services and other services to support survivors of GBV both in community, homes, workplace, institutions of learning and the society at large to make the society devoid of GBV and safe for everyone. As a Campus Ambassador I serve as nexus between my institution and GM to reduce the spate and rising cases of SH and GBV on campuses and make the environment of learning safe for everyone. I am trained and equipped with knowledge on various forms and patterns of SH and GBV as well as how to report such cases to institutions Sexual harassment committee and GMI. I also serve as 'bystander' for those unable to speak up. Show less