Experience

Direct BPO Botswana

• Botswana
• Outsourcing/Offshoring
• 1 - 100 Employee

• Business Development Executive

  • Jan 2023 - Present

  • Managing the full corporate sales cycle - from initial unqualified enquiry, quotation, evaluation and support issues, marketing, price negotiation and closure. • Working closely with delivery functions in ensuring successful execution of projects, allowing complete tracking of the engagement against set business SLAs • Monitoring and reporting on all activities and forecasts and provide relevant management information • Coordinating and pioneering business process outsourcing campaigns for third party campaigns to help them achieve their goals and objectives through revenue generating solutions • Successfully managing a healthy personal sales pipeline of clients in different departments and different companies that can benefit sales. • Responsible for assisting in advertising and PR initiatives from time to time. • Providing support to customers, including transfer of information, presentations and training to customers & partners. • Enhancing the revenue from existing customers and their affiliates • Conducting customer retention campaigns to prospective clients while seeking new business from various social media and news sources. • Conducting Telesales/Telemarketing campaigns to clients to get them on board for services • Managing a team of telesales and providing them with marketing material, docs, assignments and a list of potential clients to call and pitch by cold calling and identification. • Discovering, developing and gaining knowledge on the businesses information and billing systems that can be used to and for external customers. • Knowledge with contact centre software, contact centre operations, contact centre operations and CRM systems • Social Media Marketing Management by creating content, managing the company’s event calendar, running campaigns with the social media intern and scheduling questionnaires and surveys online that allow for interaction with potential clients. Show less



Masaasele Education Services

• Marketing, Training & Accreditation Assistant

  • Mar 2019 - Nov 2021

  • Producing and creating marketing and promotional materials • Producing new and improved internal communications • Monitoring the performance of ad campaigns to measure return on investment and make informative decisions on future marketing plans • Exploring market opportunities and developing marketing schemes • Utilizing primary & and secondary data and insights to inform prospective clients • Closing gaps from BQA validation visits, qualifications, programs/courses • Assisting with the BQA registration requirements for ETP • Aiding with the development of qualifications for clients • Closing gaps from BQA validation visits, qualifications, programs/courses • Spearheaded a major pricing restructure by redirecting focus on consumer willingness to pay instead of service cost; implemented a three-tiered pricing model which increased average sales by 35% and margin by 12% • Preparation of dossiers for assessor and moderator registration Show less