Accountmanager gemeenten metropool regio Amsterdam

• Sep 2023 - Present

Airport manager Schiphol

• Oct 2018 - Mar 2023

Currently working as airport manager for Vueling airlines, this role includes: - Develop new business propositions (e.g. startup LEVEL airlines Amsterdam) - Anticipate on critical situations or possible problems by establishing controls mechanisms with several stakeholders - Educate the suppliers our (Vueling) values ​​and objectives. - Act as representative of Vueling at Amsterdam airport, vocal point between HQ and local suppliers - Make effective decisions when ad-hoc flight disruptions occur - Actively contribute to continuous improvement in a changing environment - Supervise operation to ensure suppliers meet service level agreement - Auditor and report irregularities - Safety compliance according to aviation regulations (EASA/ISO 9001). Show less

Cabin attendant

• Mar 2017 - Oct 2018

Working for a Dutch airline in a customer facing role as flight attendant, main responsibilities: - Anticipate customer needs, providing a great onboard experience - Maintain a thorough working knowledge of all routine abnormal, medical and emergency procedures - Based on different locations as Marrakech and Amsterdam. Working for a Dutch airline in a customer facing role as flight attendant, main responsibilities: - Anticipate customer needs, providing a great onboard experience - Maintain a thorough working knowledge of all routine abnormal, medical and emergency procedures - Based on different locations as Marrakech and Amsterdam.

Duty manager Schiphol Airport

• Jun 2011 - Mar 2017

Responsible for operational management at as airline representative at Schiphol Airport. Main activities included: - Oversee daily operational - First point of local contact for customers and suppliers - Ad-hoc decision making in case of flight disruptions - Translate requirements from HQ to airport. Responsible for operational management at as airline representative at Schiphol Airport. Main activities included: - Oversee daily operational - First point of local contact for customers and suppliers - Ad-hoc decision making in case of flight disruptions - Translate requirements from HQ to airport.

Teamlead passenger handling

• Jan 2008 - Mar 2017

Teamlead of aprox. 30 employees, responsibilities include: - Oversee day-to-day operation - Assure that the team members have the necessary education and training to effectively participate on the team - Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints - Yearly performance review with employees. Teamlead of aprox. 30 employees, responsibilities include: - Oversee day-to-day operation - Assure that the team members have the necessary education and training to effectively participate on the team - Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints - Yearly performance review with employees.