Experience

Université Antonine - UA

• Lebanon
• Higher Education
• 200 - 300 Employee

• Administrative Assistant

  • May 2021 - Present

  Support in all the administrative tasks related to the implementation of UA's Internationalization policy.Organize and Consolidates accurately an updated record (Database) of all International and Cooperation agreements with UA that may include: International Institutional agreementExchange Programs agreements, Exchange Students and Internship agreements, Researchand Cooperation agreements, other MoUs, other records related to Outgoing and Incoming students, Faculty and Staff, and any additional data related to Internationalizationof UA.Support the responsible in the "analysis" of data related to Internationalization of UA;Follows-up on administrative matters related to Ongoing and New cooperation agreement:monitoring activities, Actions, Deadlines, Reporting, Supporting e-mails, and Archiving, etc.Provide all the necessary Institutional administrative and logistics guidance for Outgoing and Incoming students, Faculty and Staff (Mobility workflow, Learning agreement, Follow-up on administrative and logistics requests of international exchange studentsfaculty and staff (Outgoing and Incoming);Provide the administrative assistance in the management of the European projects: time sheet, travel reports, documents archiving, equipment's purchasing, upon request;Follow-up with the UA Administration regarding airline tickets reservation as well as thetravel budget: per diem, etc.; and Other common tasksProvide support for managing the office schedule/calendar.Serve as a primary point of direct administrative contact and liaison with other officesindividuals, and other external stakeholders;Coordinate the office's meetings, conferences, and events as requested by scheduling andcoordinating dates and times, venues, attendance, agendas, and facilities; takes minutes meeting, if demanded, and provides administrative support .Support the work of the office by demanding needed equipment and supplies. Show less

• Administrative Assistant

  • May 2021 - Present



Tarkett Middle East

• Lebanon

• Customer Service and Order Desk Manager

  • Jul 2018 - Oct 2019

  • Deciding for self and team on actions to take in complex situations. • Escalating of issues and highlighting potential risks to the business to help ensure prompt resolution. • Identify priorities regarding the treatment of requests or queries in urgent situations • Managing work load to ensure critical dates and key deliverables are • Deciding for self and team on actions to take in complex situations. • Escalating of issues and highlighting potential risks to the business to help ensure prompt resolution. • Identify priorities regarding the treatment of requests or queries in urgent situations • Managing work load to ensure critical dates and key deliverables are



Schneider Electric

• France
• Automation Machinery Manufacturing
• 700 & Above Employee

• Sales Efficiency Analyst and GM assistant

  • Aug 2011 - Oct 2016

  1- Salesforce.com project manager/ Data steward and administrator. Training of usersand support to Eastmed users. Communication to Eastmed on new enhancements.2- Reports and Dashboards creation in Salesforce.com3- Preparation of Sales efficiency monthly/ quarterly and yearly reports.(Late opportunities, CAP, TIF..)4- Unblocking orders in SAP.5- Catalogues replenishment in sales countries/ Coordination with CommunicationDepartment.6- Project coordinator on Sustainable development projects in Schneider Eastmed.7-Planning and scheduling of CP diary on daily basis)8-Business reports extraction(Order intake and sales reports) Show less

• Order processing specialist

  • 2007 - Aug 2011

  Manage the Customers Sales Order treatment for the designated portfolio and provideconstant support to Country CCA on all Customer requirements related to BackOffice operations.1-Booking and processing customer orders into company's ERP (SAP)3-Coordinating and controlling the order cycle and associated informationsystem and tools (approval of discounts, payment terms, price control, mode ofshipment, supplier order acknowledgment, supplier invoice, packing list, country oforigin, customer invoice, document control,etc)4-Proactive information to Project/Contract managers and to customers via CCC(Acknowledgement, Order Status, Delay notification,…)5-Data entry, systems update and keeping of all transactions documentation up to dateand organized6-Dealing with other departments to follow up on requests regarding order processing,freight, transport inquiries,etc7-Provide accurate and timely documentation required for efficient an effectiveprocessing of delivery and reception8-Liaise with other departments (FI, QU, Marketing, Solutions..) to obtain solution forany problems on customer orders on hand.9-Analyse data to monitor performance and participate in planning/implementingimprovements10-Work closely with suppliers and customers (via CCAs) to improve operationsefficiency and reduce cost11-Coordinate with Quality department the returns and claims related to Consultationbusiness12-Transport execution for deliveries from Intra Group suppliers to customersIncoterms destinations; checking of forwarder invoices in accordance with thestandard validated quotations; coordinating transportation details and advising on anydelays or problems that may arise; booking shipments with forwarders and informingthe concerned with shipment details13- Guidance to all team in L/C documents preparation and implementation. Show less



Moussallem Bros

• Accounting

  • 2003 - 2007



Bou Khalil Markets

• Customer Service Dept. (Fidelity Card & Credit Card)

  • 1998 - 2003



Beirut Courses

• Head of Customer Service

  • 1996 - 1998



College des frères

• Beirut

• Accounting teacher

  • 1995 - 1996