Experience

SilkroadExpress

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• HR & Quality Assurance Manager

  • Jan 2022 - Present

  HR & Quality Assurance ManagerSilkroad Tranz Inc // Silkroad Tranz IncYakkasaroy, Tashkent UzbekistanDeveloped, engaged, and delegated tasks for a team of employees.Reviewed workflow to enforce adherence to customer requirements. and expectations.Conducted quality control tests and evaluated the results to educate. production managers and staff on the line's strengths and weaknesses. Evaluated the quality of the daily work process by collecting and analyzing routine samples.Taught staff members how to spot quality issues and prevent future problems. Show less

• Assistant of Customer Service Department Head

  • Jun 2018 - Dec 2021

  Manager Assistant in Customer Service Department SilkRoad Express. Offers Parcel Services from the USA to Central Asia countriesActed as a neutral third party in conflict situations; applied listening, communication, and mediation skills to bring both parties to a compromise with an 85% success rate. Shifted unsolved cases to upper management by categorizing and attaching fair feedbackVolunteered to introduce directive framework on how to communicate with clients in critical situations showing ethical consideration; postered positive relationships. Online evaluation: increased customer satisfaction by 8%. Show less