Experience

DICTALIVE

• Lebanon
• Hospitals and Health Care
• 1 - 100 Employee

• Coordinator

  • 2021 - Present

  ◦ Arrange venues and schedules◦ Communicate with clients and employers about projects, events, campaign expectations and goals◦ Delegate tasks to appropriate team members◦ Oversee the delivery of projects and make adjustments as necessary to ensure a delivery of high standards◦ Train staff and identify new training requirements and development plans for new and existing employees

• Training Manager

  • 2015 - 2022

  ◦ Prepare procedures and policies regarding sales techniques and appropriate agent conduct◦ Schedule and conduct training sessions on various call center topics to prepare and support new employees◦ Observe the daily operations of call center employees and identify any areas of improvement◦ Ensuring employees keep up their productivity and maintain high levels of customer satisfaction

• Medical Secretary

  • Dec 2016 - Dec 2019

  ◦ Greet visitors and clients, validate purpose of visit, and direct them to appropriate staff◦ Complete patient documents and forms, compile and maintain organized medical records◦ Schedule and confirm patient appointments and medical consultations once communicated and confirmed with our doctors residing in France◦ Operate various clerical and administrative functions such as ordering and maintaining inventory of supplies



Ecole Notre Dame des Soeurs Maronites de la Sainte Famille

• Amchit, Lebanon

• French Teacher

  • 2016 - Dec 2019

  ◦ Assess the capabilities of the students and develop appropriate lesson plans and curriculums ◦ Conduct research to develop beneficial learning material and teaching aids ◦ Use both in-class activities and online resources to create a blended learning environment ◦ Develop and grade informal and formal written and oral assessments ◦ Provide extra support and enrichment activities, and make recommendations to students for further learning and improvement ◦ Assess the capabilities of the students and develop appropriate lesson plans and curriculums ◦ Conduct research to develop beneficial learning material and teaching aids ◦ Use both in-class activities and online resources to create a blended learning environment ◦ Develop and grade informal and formal written and oral assessments ◦ Provide extra support and enrichment activities, and make recommendations to students for further learning and improvement



Freelance

• Lebanon

• Private Teacher

  • 2013 - 2015

  ◦ Work with students to improve their skills in certain subjects ◦ Prepare lessons, and assign and correct homework ◦ Identify students' individual learning needs ◦ Evaluate students’ progress and discuss the results with students or their parents ◦ Work with students to improve their skills in certain subjects ◦ Prepare lessons, and assign and correct homework ◦ Identify students' individual learning needs ◦ Evaluate students’ progress and discuss the results with students or their parents