Odette Choucair
Operations & Customer Relations Manager at strategichr-human resources experts- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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French Full professional proficiency
Topline Score
Bio
Experience
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strategichr-human resources experts
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Lebanon
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Human Resources Services
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1 - 100 Employee
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Operations & Customer Relations Manager
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2010 - Present
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Expeditors
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Ocean Export Supervisor
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2006 - Dec 2010
• Assist Ocean Manager with all aspects related to Ocean Export, Process Files, Desk Checks • Receive and update pre-alerts in a timely manner; issue shipment alerts • Communication with destination offices • Perform freight negotiations and establish shipment schedules • Verify routing and legal limits with respect to over dimensional cargo • Clearance at origin and prepare documents for clearance at destination • Coordinate with selected carrier for transportation of all shipments and for receiving shipping documents • Handled all Export Shipments to USA in compliance with the ISF rules and regulations • Issue draft shipping doc’s, for corrections & working out most suitable shipping options • Prepare commercial documents, house and master bills of lading • Track shipments for fulfillment of all shipping documents: commercial invoices, packing list, certificate of origin, euro 1 certificate, analysis… • Coordinate with brokers for clearance • Coordinate with Trucking companies for loading & unloading • Process documents and issue arrival notices, timely and accurately • Complete shipment accounting timely and accurately • Prepare payments for carriers • Identify , investigate and solve any potential problems and follow up to ensure timely and accurate delivery • Assist Ocean Manager with departmental visits • Make sales call with clients • Maintain the optimum business relations with vendors and customers • Work on developing customers’ retention techniques • Develop and update Ocean Exports’ standard procedure • Assist in Ocean Import when necessary • Processing the road freight shipments (export and import) • Prepare needed documents for Cargo Insurance • Lead Ocean Export Training for Management Trainees Show less
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Education
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Notre Dame University - Louaize (NDU)
BA-International Business Management -
College Saint Joseph Antoura