Experience

Wizz Air

• Hungary
• Airlines and Aviation
• 700 & Above Employee

• Inflight Customer Experience Specialist

  • Mar 2022 - Present

  • Sales, Customer Service and Catering Trainer (for flight attendants)• Provide the best knowledge and technics on the trainings based on 4 years Cabin Crew and 8 years general Customer Service experience• Be in charge of sales results of the base• Overview, follow up and communicate base sales performance to the Crew• Mitigate customer dissatisfaction• Fulfil administrative duties (Monthly Service Update, Reminder, Posts creating and editing - Word, Power Point, Canva, Workplace)• Provide regular feedback to Cabin Operations Service Manager in all service and training-related aspects

• Senior Cabin Attendant

  • Aug 2020 - Present

  Since I was promoted to Senior Cabin Attendant (Cabin Manager) my leadership, coordinate, communication, problem solving and quick decision making skills had been significantly improved. Faced so many odd situations on board what had to been handled accordingly of procedures and passengers safety. My aim is to create a safe and friendly environment for the crew members ensuring good CRM, moreover provide a satisfying flying experience for the passengers. • Conduct safety briefing for Cabin Crew members • Responsible to the Commander for the conduct and coordination of normal and emergency procedure(s) • Coordinate and supervise all tasks of the Cabin Attendants that are related to the flight (leadership) • Act as the liaison between the other Cabin Attendants, Ground Staff and the Commander • Supervise the preparation and checking of the passenger cabin before a flight by the Cabin Attendants • Take responsibility and decision in case unruly passenger

• Cabin Attendant

  • Jul 2018 - Aug 2020



Special Event Budapest - live communication

• Hungary
• Events Services
• 1 - 100 Employee

• Creative and Event Organizer Assistant

  • May 2016 - Dec 2016

  • Accounting: communication with the clients, contract and framework agreements execution, bid requests from purchasing bodies • Editing Tenders by instructions; in Power Point (advance knowledge) • Create and edit small art projects in Word or Power Point (signs, name tags etc) • Participation on creative brainstorming • Communication between clients and graphic designers due to art works, projects, visual design (molino, roll-up, pass, lanyard, offline communication elements etc.) • Participte and conduct of the events (so called 'construction', command, control, demolition) • Supervison of hostesses on the events



Smart Hostess

• Budapest, Hungary

• Event Hostess

  • Mar 2013 - Apr 2016

  Simultaneously with my Communication and Media Bachelor studies I took a part-time job as hostess on various events for various companies. These experiences figured my aim that I would like to work with people. Moreover, I got master my Customer Service skills and motivated to become an event organiser. • Company events, Presentations, Promotion, Children's festival, Conferences • Provide excellent Costumer Service • Greet and direct guests, provide informations, registration, conducting promotions or games • Team Supervisor • Working for companies like Mastercard, Volkswagen, Fiat, Skoda, Suzuki, Simple OTP, L'oreal, Elle, Wamp, Market Media, Spar, CHS etc.