Lead Business System Analyst

• Aug 2017 - Present

Marketing Director

• Apr 2014 - Jan 2019

Delivering a broad range of financial products and services offered through affiliated companies to empower clients with financial knowledge to assist with long-term financial needs. Collaborating with clients to determine appropriate products to assist in achieving goals while educating on a variety of services to attain financial success. KEY ACCOMPLISHMENTS: • Demonstrating solid ability to drive success through disciplined business strategies and approaches. • Sharing knowledge that offers clients the opportunity to build a business in the growing financial services industry. Show less

Senior Business Analyst

• Jun 2015 - Jun 2016

Delivered strategic leadership for a large-scale project of a complex nature to support video service performance and develop first and second phase functional specifications. Gathered required business data and created SRS and user stories for developing new use case requested with the correlation platform using Jira and VersionOne. Analyzed impact of use case utilizing a variety of database systems and metadata to ensure accurate implementation and on time roll out. Developed technical documentation and metrics to demonstrate trends and predictions of new user stories and use cases. Collaborated with marketing, development, customer care and QA/testing teams while serving as subject matter expert. KEY ACCOMPLISHMENTS: • Decreased overall costs and improved processes by utilizing Waterfall/Agile scrum methodologies. • Developed a user acceptance testing (UAT) plan to assist with quality assurance and testing initiatives. Show less

Senior Business System Analyst

• Feb 2013 - Apr 2015

Provided subject matter expertise for the implementation of Amdocs OSS enterprise product catalog (EPC) as part of the service assurance and fulfillment. Gathered required information from EPC configuration team and created and developed functional specification documentation for the second phase of the project for new rate plans as part of the price plan team. Provided in-depth analysis for impact of new rate plan several systems and ensured rate plans implemented with accuracy and on time for the requested release date. Developed business reports and metrics to measure trends and predictions while producing design documentation for migrating billing information from the Amdocs system to the Ericsson system. KEY ACCOMPLISHMENTS: • Analyzed and produced visual representation documents as part of the EPC product team responsible for the design of the Ericsson EPC replacing Amdocs EPC. • Demonstrated teamwork and collaborative skills to partner with marketing, development, customer care and QA/testing teams serving as liaison. Show less

Solution Engineer

• Sep 2011 - Feb 2012

Tailored customer-specific solutions for North American service assurance customer base Led business development efforts for existing as well as potential new customers. Produced business/functional requirements and managed them throughout the SDLC; eliciting requirements using interviews, information gathering sessions, process analysis, document analysis, etc. utilizing Visio/ MS Office Suite Collaborated with support, development and QA/testing efforts as required, serving as a liaison amongst team members Actively utilized Waterfall/ Agile Scrum methodologies Show less

Solution Architect - Expert

• Dec 2008 - Sep 2011

Managed on-site relationships with a Fortune 15 Telecom customer, driving a large-scale implementation effort of solutions in support of the customer’s top 300 Enterprise accounts. Led all software solution implementation efforts including new requirements, change orders and on the job training, significantly exceeding expectations by delivering 90% of bug fixes ahead of schedule. Produced business/functional requirements and managed them throughout the SDLC; eliciting requirements using interviews, information gathering sessions, process analysis, document analysis, etc. utilizing Visio/ MS Office Suite Collaborating with support, development and QA/testing efforts as required, serving as a liaison amongst team members Drove customers’ key account satisfaction to 96%, improving time to market by 80% on the service provisioning part Actively utilized Waterfall/ Agile Scrum methodologies Show less

OSS Project – Engineering/ Business Analyst

• Sep 2003 - Sep 2008

Relocated to Atlanta at the request of a Fortune 15 customer and TTI’s CEO to ensure on-going customer satisfaction in a multi-year (>10 – on-going efforts) large scale implementation project; as part of efforts: Achieved >98% success rate in customer comprehensive User Acceptance Tests over five phases.Project managed scope and prioritization across work streams across customer and R&D teams.Oversaw system testing to ensure the delivered product meets all functional specifications.Collaborating with support, development and QA/testing efforts as required, serving as a liaison amongst team membersActively utilized Waterfall/ Agile Scrum methodologies Show less

Product Marketing - Pre-sales Team Leader

• Apr 2002 - Sep 2003

Led business development efforts across pre-sales demonstrations and proof of concept development, design, and implementation in North America, Europe, South America, and Asia.Secured long-term contracts with 5 new global telecom customers.Recognized by TTI’s CEO as best employee (out of 600+ company-wide).

Product R&D – Business Analyst

• Apr 2000 - Apr 2002

Managed a cross-functional (process, design, implementation) team.Implemented TTI’s Fulfillment Suite for telecommunications customers.Produced business/functional requirements and managed them throughout the SDLC; eliciting requirements using interviews, information gathering sessions, process analysis, document analysis, etc. utilizing Visio/ MS Office SuiteConducted internal and customer on-job training on TTI’s products and the various technologies they support.Designed and tested new product development and enhancements prior to customer deployment.Collaborated with support, development and QA/testing efforts as required, serving as a liaison amongst team membersActively utilized Waterfall/ Agile Scrum methodologiesPromoted by VP of Marketing to lead TTI’s pre-sale team. Show less

NOC Operator

• Jan 1997 - Mar 2000

Led network operations center shifts, managing multi-functional teams of field technicians and switch engineering to ensure continuous network operations and on-time delivery of upgrades to the network. Analyzed trends and monitored performance for system development and enhancement. Led network operations center shifts, managing multi-functional teams of field technicians and switch engineering to ensure continuous network operations and on-time delivery of upgrades to the network. Analyzed trends and monitored performance for system development and enhancement.

Chef Petty Officer – communications equipment

• Oct 1988 - Feb 1996

Managed a team of 10 instructors training all IDF (active-duty + reserve) Communications Officers, including IDF’s highest-ranking officer, the Chief of General Staff, across highly confidential microwave communications systems. Awarded Top Cadet Distinction in Core Communications Skills course (~50 participants); subsequently invited to join the highly selective Communications Training Core. Managed a team of 10 instructors training all IDF (active-duty + reserve) Communications Officers, including IDF’s highest-ranking officer, the Chief of General Staff, across highly confidential microwave communications systems. Awarded Top Cadet Distinction in Core Communications Skills course (~50 participants); subsequently invited to join the highly selective Communications Training Core.