Experience

Electronic Health Solutions

• Jordan
• Hospitals and Health Care
• 200 - 300 Employee

• Technical Support Officer

  • Mar 2017 - Present

  • Working with customers/employees to identify computer problems and advising on the solution.• Updating self-help documents so customers/employees can try to fix problems themselves.• Working with field engineers to visit customers/employees if there any problem to solve• Testing and fix all devices Periodically(preventive maintenance).• An in depth understanding of the software and equipment your customers/employees are using.• Up-to-date technical knowledge.• An ability to assess each customer/employee's IT knowledge levels• Good communication skills with dealing with customer and employee.• Fix computers and network printers and portable pc barcode scanner etc...• Install and test software applications.• Provide hardware support to ensure proper functioning of VistA Applications.• Train users on the optimal usage of hardware devices.• Setup hardware devices on sites and maintain the continuity of hardware usage.• Ensure hardware devices connections on network company.• Responding within agreed time limits to call-outs, on call tasks• Preventive maintenance for hardware devices and replacing parts if required.• Troubleshooting and diagnose any hardware or software issues Resolve any technical problems faced by the users.• Tracked computer equipment, peripherals and network servers via master documentation in Excel



TotalEnergies

• France
• Oil and Gas
• 700 & Above Employee

• Supervisor

  • Nov 2015 - Feb 2017

  Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.• Set overall vision and provided team leadership.• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.• Introduced team contests and goals to enhance productivity and improve employee morale.• Supervising a number of employees• Satisfying the customer and give them all services they needed• Do all calculation related to station including fuels oil shop ,market• Work under pressure all the time and should concentration at same time.