Customer Success Manager

• Mar 2023 - Present

Account Manager

• Oct 2021 - Mar 2023

Account Director

• Jan 2021 - Sep 2021

Account Manager

• Jun 2020 - Dec 2020

Account Coordinator

• Jun 2019 - Jun 2020

Development and Administrative Coordinator

• Jun 2018 - May 2019

• Administered the donor communication process via Conga Salesforce application to produce all communication documents for the Executive Director and Board Chair to review and sign in a timely manner, resulting in the acknowledgement of all donors • Responsible for the maintenance of donor database via Salesforce CRM platform, ensured the accurate tracking of fundraising campaign reports, donors, and volunteers • Provided comprehensive administrative support to Executive Director; responsibilities included scheduling and coordinating meetings, event planning functions, and travel arrangements • Lead coordinator for TEAK’s 20th Anniversary Gala at the Mandarin Oriental in New York; responsible for invitation mailings, overseeing venue decorating and assembly of gift bags • Designed Facebook and Instagram ads utilizing Adobe Spark application and Facebook Ads Manager to geographically target and increase engagement with a defined audience; including educators, families, and students from New York’s 5 boroughs eligible to apply to the fellowship program • Maintained social media sites including Instagram, Facebook and Twitter via Hootsuite platform; scheduled posts and automated publishing to platforms • Translated informational flyers from English to Spanish and served as a live translator at events Show less

Program Facilitator

• May 2016 - Aug 2016

Designed the Intro to EFLI program curriculum for young women entering high school alongside the Lead Facilitator. Created a social media workshop named #loveyourselfie for high school girls alongside the Program Director. Analyzed and tracked revenue and expenses for programming and reported to the Program Administrator. Conducted phone calls and communicated via email to provide information, answer questions, and guide the families participating in the programs throughout the summer. Conducted interviews in May with potential participants at the Eileen Fisher Headquarters. Show less

Head Counselor

• Jul 2015 - Aug 2015

Intern

• May 2014 - Jun 2014

Translated materials for the "Dos Caminos" bilingual kindergarten program. Tutored students in math, reading, writing, and Spanish during the school day and after school. Translated materials for the "Dos Caminos" bilingual kindergarten program. Tutored students in math, reading, writing, and Spanish during the school day and after school.

Administrative Assistant

• Sep 2013 - Jun 2014

Intern

• Oct 2013 - May 2014

Communicated with clients to determine printing needs, conducted sales calls with prospective customers, and collaborated with the design team to carry out printing services and distribution of projects. Tracked client invoices on a daily basis and organized filing system. Published weekly promotional advertisements across social media platforms. Communicated with clients to determine printing needs, conducted sales calls with prospective customers, and collaborated with the design team to carry out printing services and distribution of projects. Tracked client invoices on a daily basis and organized filing system. Published weekly promotional advertisements across social media platforms.

Intern

• Jul 2013 - Aug 2013

Collaborated with a group of young women to design a tangible product that implemented Eileen Fisher practices. Published an interactive journal for the Eileen Fisher Leadership Institute to be sold at the local Eileen Fisher LAB store and to EF employees. Collaborated with a group of young women to design a tangible product that implemented Eileen Fisher practices. Published an interactive journal for the Eileen Fisher Leadership Institute to be sold at the local Eileen Fisher LAB store and to EF employees.