Product Manager

• Jul 2019 - Present

Retail Account Manager

• Apr 2018 - Jul 2020

• Serve as the lead point of contact for all customer account management matters• Build and maintain strong, long-lasting client relationships• Negotiate contracts and close agreements to maximize profits• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)• Prepare reports on account status• Collaborate with sales team to identify and grow opportunities within territory• Assist with challenging client requests or issue escalations as needed Show less

Supervisor

• Aug 2017 - Mar 2018

• Accomplishes manufacturing staff results by communicating job expectations; • planning, monitoring, and appraising job results; coaching, counseling, and • disciplining employees; initiating, coordinating, and enforcing systems, policies, and • procedures. • Maintains work flow by monitoring steps of the process; setting processing variables; • observing control points and equipment. • Maintains quality service by establishing and enforcing organization standards. • Call the customers and collect the orders, prepare a working sheet for production. • Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques. • Contributes to team effort by accomplishing related results as needed. Show less

Department Manager

• Oct 2010 - Apr 2012

• Organize workflow and ensure that employees understand their duties or delegated tasks.• Monitor employee productivity and provide constructive feedback and coaching.• Ensure high levels of customer satisfaction through excellent sales service.• Assess customers’ needs and provide assistance and information on product features.• Coordinate sales effort• with team members and other departments.• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services. Show less

Dept. Manager

• Apr 2010 - Nov 2010

• Organize workflow and ensure that employees understand their duties or delegated tasks.• Monitor employee productivity and provide constructive feedback and coaching.• Ensure high levels of customer satisfaction through excellent sales service.• Assess customers’ needs and provide assistance and information on product features.• Coordinate sales effort• with team members and other departments.• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services. Show less