Octavio Cabral

Customer Experience Specialist at net2phone Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Vanier, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Bio

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Credentials

  • CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
    LinkedIn
    Jun, 2022
    - Nov, 2024

Experience

  • net2phone Canada
    • Canada
    • Telecommunications
    • 1 - 100 Employee
    • Customer Experience Specialist
      • Feb 2023 - Present

  • IKEA
    • Netherlands
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Oct 2016 - Apr 2018

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2015 - Feb 2016

      Developed a higher customer service knowledge and helped clients troubleshoot CVOIP, High Speed Internet and Digital TV for customer satisfaction with AT&T. Worked in a fast paced environment and experienced critical thinking situations for solutions and/or suggestions to improve performance of product and customer service as well. Developed a higher customer service knowledge and helped clients troubleshoot CVOIP, High Speed Internet and Digital TV for customer satisfaction with AT&T. Worked in a fast paced environment and experienced critical thinking situations for solutions and/or suggestions to improve performance of product and customer service as well.

  • Quantum Publicidad
    • Dominican Republic
    • Junior Graphic Designer
      • Jan 2015 - Nov 2015

      Worked as a Jr Graphic Designer abroad and as an account manager for one of our client's department. Tasks went from designing Flyers, Brochures, Newspaper ads (Full pages, half pages, inserts) , Social Media ads, Products and Institutional campaigns (brainstorming to production) to communicating with the supplier (Print shop, Newspaper, Magazine) and the client in general for completion of work. Worked as a Jr Graphic Designer abroad and as an account manager for one of our client's department. Tasks went from designing Flyers, Brochures, Newspaper ads (Full pages, half pages, inserts) , Social Media ads, Products and Institutional campaigns (brainstorming to production) to communicating with the supplier (Print shop, Newspaper, Magazine) and the client in general for completion of work.

  • Alorica
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Customer Support Representative
      • Oct 2012 - Oct 2013

      Warranty department for Pfister Faucets providing Customer Care Satisfaction. Warranty department for Pfister Faucets providing Customer Care Satisfaction.

Education

  • RCC Institute of Technology Academy of design
    Licentiate degree, Print & Web Graphic Design
    2011 - 2012

Community

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