Oce DeBoer
customer Service Manager at Bullet Tools- Claim this Profile
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Bio
Cameron Hendewerk
Oce is the epitome of a terrific customer service manager. As long as she has worked with our company; she could have easily slipped into the apathetic customer service "robot" that happens all to commonly with employees. However, she could not be farther from this: Oce handles every customer like it was her first and addresses their issues with empathy, concern and enthusiasm. The second note to make is that not only is she handed a majority of the customer service tasks, she also is given a large amount of other work that needs to be done. Oce's multitasking skills/abilities are second to none and she handles every request promptly and does not let the added stress effect her one on one work with the customers. Professional, extremely loyal, dedicated, intelligent, responsible, cheerful....long story short is that every company needs at least one Oce on their team! (more if you can find them!)
Mike Erikson
Oce exemplifies what it takes excel at customer relations. Never have I worked with someone that customers respond so positively to. Everywhere I traveled around the globe people would speak of how much they enjoyed talking to her do to her vivacious personality.
Cameron Hendewerk
Oce is the epitome of a terrific customer service manager. As long as she has worked with our company; she could have easily slipped into the apathetic customer service "robot" that happens all to commonly with employees. However, she could not be farther from this: Oce handles every customer like it was her first and addresses their issues with empathy, concern and enthusiasm. The second note to make is that not only is she handed a majority of the customer service tasks, she also is given a large amount of other work that needs to be done. Oce's multitasking skills/abilities are second to none and she handles every request promptly and does not let the added stress effect her one on one work with the customers. Professional, extremely loyal, dedicated, intelligent, responsible, cheerful....long story short is that every company needs at least one Oce on their team! (more if you can find them!)
Mike Erikson
Oce exemplifies what it takes excel at customer relations. Never have I worked with someone that customers respond so positively to. Everywhere I traveled around the globe people would speak of how much they enjoyed talking to her do to her vivacious personality.
Cameron Hendewerk
Oce is the epitome of a terrific customer service manager. As long as she has worked with our company; she could have easily slipped into the apathetic customer service "robot" that happens all to commonly with employees. However, she could not be farther from this: Oce handles every customer like it was her first and addresses their issues with empathy, concern and enthusiasm. The second note to make is that not only is she handed a majority of the customer service tasks, she also is given a large amount of other work that needs to be done. Oce's multitasking skills/abilities are second to none and she handles every request promptly and does not let the added stress effect her one on one work with the customers. Professional, extremely loyal, dedicated, intelligent, responsible, cheerful....long story short is that every company needs at least one Oce on their team! (more if you can find them!)
Mike Erikson
Oce exemplifies what it takes excel at customer relations. Never have I worked with someone that customers respond so positively to. Everywhere I traveled around the globe people would speak of how much they enjoyed talking to her do to her vivacious personality.
Cameron Hendewerk
Oce is the epitome of a terrific customer service manager. As long as she has worked with our company; she could have easily slipped into the apathetic customer service "robot" that happens all to commonly with employees. However, she could not be farther from this: Oce handles every customer like it was her first and addresses their issues with empathy, concern and enthusiasm. The second note to make is that not only is she handed a majority of the customer service tasks, she also is given a large amount of other work that needs to be done. Oce's multitasking skills/abilities are second to none and she handles every request promptly and does not let the added stress effect her one on one work with the customers. Professional, extremely loyal, dedicated, intelligent, responsible, cheerful....long story short is that every company needs at least one Oce on their team! (more if you can find them!)
Mike Erikson
Oce exemplifies what it takes excel at customer relations. Never have I worked with someone that customers respond so positively to. Everywhere I traveled around the globe people would speak of how much they enjoyed talking to her do to her vivacious personality.
Experience
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Bullet Tools
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United States
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Wholesale Building Materials
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1 - 100 Employee
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customer Service Manager
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Jun 2008 - Present
CUSTOMER SERVICE PROFESSIONAL Profile More than 12 years’ successful experience in customer service and support with recognized strengths in, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Responsible for global trade show planning and organizing. Possess solid computer skills. Microsoft Excel, QuickBooks, Microsoft Word, and Act. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Answer multi line phone system Mass emailing QuickBooks reports Managing more than 500 customers both domestic and internationally Multi tasking and attention to detail Sales order entry Quotes and detail check points Synopsis of Achievements Proactive planning led to notable increase in morale in all departments. Created customer satisfaction survey, drastically reducing potential problems. Consistently brought on customers domestically and internationally That helped to grow our overall revenue. Employment Bullet Tools, Hayden, ID 2008 - Present Customer Service Manager Work with 500 customers internationally and domestic Support sales reps in opening new accounts and upgrading existing service. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Answering a multi line phone system Responsible for Trade show planning internationally and domestic Made 50 Customer Service calls daily to ensure they were always up to date and current on all products and changes Show less
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