Experience

City Of Guelph

• Canada
• Government Administration
• 700 & Above Employee

• Desktop Support Analyst

  • Dec 2013 - Present

  • Created, updated and closed tickets with updated information in HEAT/Cherwell Ticketing software • Refreshed desktops/laptops and monitors while ensuring that all previously installed applications are installed and functioning • Performed Moves, Adds, Changes and troubleshooting for new and existing Cisco phones, Cisco unity voicemails and Cisco Unified Contact Center Express Administration (UCCX) • Imaged tablet Computers, laptops and desktops and provided remote assistance to various users using SCCM and Remote desktop • Created, deleted and modified existing printer queues in other to setup new printers • Created and disabled user accounts in Active Directory and Exchange while also providing users with access to various network resources



Hydro One

• Utilities
• 700 & Above Employee

• Information Technology Technician

  • Apr 2013 - Jun 2013

  • Refreshed desktops/laptops and monitors while ensuring that all previously installed applications are installed and functioning • Performed break/fix on laptops, desktops, scanners and various user applications and programmes • Distributes Images, upgrades and installation of software and drivers via SCCM as well as ensured data integrity while transferring user data and profile • Troubleshoot, investigated and proffered solution for issues with Witness Capture system • Created tickets, updated and closed ticket information and status in remedy • Creates user accounts, assign user rights and privileges and joined user to corporate domain • Sets up and troubleshoots issues with users enterprise emails on their Blackberry’s devices and other handheld devices



Research In Motion

• Telecommunications

• IT Service Desk Representative

  • Apr 2012 - Feb 2013

  VPN Administration and support, BES Administration and Support, Incident management and support, Active Directory Administration and user management VPN Administration and support, BES Administration and Support, Incident management and support, Active Directory Administration and user management



Bell Mobility

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Technical Solutions Representative

  • Apr 2009 - May 2012

  Provide support Blackberries, Iphones, and other PDA's and cellphones CCNA, MCP, ITIL V3 certified, A+ certified Provide support Blackberries, Iphones, and other PDA's and cellphones CCNA, MCP, ITIL V3 certified, A+ certified


Brink’s
• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Project Management Intern

  • Apr 2010 - Sep 2010


IBM Canada Ltd.

• Technical Support Representative

  • Jun 2008 - Sep 2010

  IMAC Techinician, Installs desktops, laptops, Printers, Provides user Support IMAC Techinician, Installs desktops, laptops, Printers, Provides user Support

• Project Management Intern

  • 2010 - 2010


Silverbird Communication

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• IT Systems Administrator

  • Nov 2005 - Mar 2008

  Provided level 2 user support. Configure, installed, managed and maintained windows 2003 servers network services, LAN/WAN Links, Backup restores, Linux support etc. Provided level 2 user support. Configure, installed, managed and maintained windows 2003 servers network services, LAN/WAN Links, Backup restores, Linux support etc.