Experience

Momentum Resource Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Administrator

  • Feb 2022 - Present

  Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Demonstrated ability to communicate effectively verbally and in writing at all levels of the organization. Demonstrated strong understanding of the platform, data management, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity including: Performed Salesforce upgrades, ensuring successful integration Provided Salesforce training and end user support Project Management • Oversaw programs from conception to completion ensuring that they are technically sound and that resources are used efficiently • Worked with the Tech team to create in-house standards for Salesforce administration and maintenance, including technical audits, system architecture, functional and technical requirements. Show less



Optimal Solutions and Technology

• McLean, Virginia, United States

• Salesforce Administrator | Business Analyst

  • Oct 2019 - Present

  • Introduced Salesforce Communities & Sales Cloud CRM to multiple FEMA stakeholders totaling 5 applications. • Analyzed business requirements and resolved case requests including managing 100+ user accounts, configuring/customizing profiles, permission sets, roles, objects, record types, reports, and dashboards. • Application configuration including external system integration, and data migration support. • Worked developers, solution architects, business analysts, and other team members to determine viable systems requirements. • Develop process documentation including UAT and regression test scripts. • Email template migration and configuration and implementation of Einstein features like chatter. Show less



Westat

• United States
• Research Services
• 700 & Above Employee

• System Analyst

  • Dec 2016 - Sep 2019

  • Web Development and bug fixing in multiple programing languages including PHP/MySQL, AngularJS/.NET/SQL Server, and Drupal/MySQL to build reusable code libraries for future use. • Website deployment via Git repository to produce a new system build • Created a WordPress dashboards for an international project • Developed selenium/jasmine & protractor testing mechanism for an Angular JS web application • Developed Drupal export modules to produce data reports for project staff. • Improved website functionality by developing a tagging mechanism on the Moodle (PHP based) platform • Performed data analysis via report logs and subsequently reconciled bio-specimen duplications, falsifications and collect-errors within the .NET application and SQL Server bio-repository database. • Managed accounts for Windows SMS application • Formatted smartcards and issued windows certificates for active directory users. • Configured PCs for users through the process of Auto CP and provided continuous desktop support • Consistently technical guidance to Principal Investigators, Researchers, Study Centers and Field Interviewers both verbally and via documentation. • Managed Window 10 workstations, Window server 2008 R2 and network maintenance for PLCO study centers • Performed customization, patch deployment and upgrades of study project software and hardware equipment Show less



The Great British Pine Mine

• Kensington, Maryland

• IT Administrator

  • Jul 2015 - Jun 2017

  Abstract: Consulted and developed viable technical solutions for small brick and mortars’ product website. Focused on defining a clear content strategy and information architecture for website enhancements on a Drupal platform. • Managed company’s product website updates and enhancements on a day-to-day basis. • Consulted owners on marketing opportunities that support product exposure for small antique furniture store. • Built and managed several social media accounts to improve company's online presence; included capturing high quality pictures of new inventory and promoting on social media to increase product awareness. • Implemented a new data storage system for all company multimedia files to ensure long-term accessibility and ease of use. • Troubleshoot and resolve issues with online accounts and product listings Show less



Level One Personelle (Client: Westat)

• Rockville, Maryland, United States

• Jr. System Analyst

  • Sep 2015 - Dec 2016

  • Main IT support for Windows Application and multiple Drupal websites. • User account management, file management, content updates, and configuration. • Utilize Issue Tracking software to help identify and document software and hardware errors. • Optimizing application for maximum speed and scalability, while assuring all user input is validated before submitting to back-end. • Demonstrating strong technical and communication skills to providing aid to Principal Investigators, Researchers, Study Centers and Field Interviewers. Show less



MBL Associates

• Account Manager

  • Jan 2014 - Jan 2015

  Community Liaison/Desktop Support Staff, MBL Associates | Gaithersburg, Maryland Jan 2014-Jan 2015 • Acquired and managed over 50 client business marketing accounts of which over 40 are new accounts, generated by cold-calling and scheduling appointments with Doctors, Social Workers, Office Managers, and others to introduce services. • Kept customer information for accounts organized and accessible using Excel and Akubo (an online client management database) • Handled communication with clients via telephone, email and fax messages. • Collaborated effectively with the marketing director on the creation and design of monthly promotional campaign flyers, using computer programs such as Adobe Illustrator • Edited and maintained the company website to help boost the company’s reputation. • Provided hardware and software troubleshooting support. Show less