Obiageli Okpaluba
Customer Service Representative/ Virtual Assistant at Digital Witch Support Community- Claim this Profile
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Bio
Credentials
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Developing Interpersonal Skills
CourseraJun, 2023- Nov, 2024 -
Certificate of recognition for Volunteer Community Service as a Radar Officer
Speak Out Africa Initiative (SOAI)Mar, 2023- Nov, 2024 -
Certificate of Participation in Customer Relationship Management
Lily Vision AgencyJul, 2020- Nov, 2024 -
Certificate of National Service
National Youths Service Corps'Mar, 2020- Nov, 2024 -
Certification on Digital Marketing
GoogleJan, 2020- Nov, 2024 -
Certificates of Honour for humanitarian contributions to the growth and development of the Association in the capacity of the Welfare Officer.
Agro-allied Community Development Service groupOct, 2019- Nov, 2024 -
Certificate of Excellence on completion of the full course programme and graduating from the department of Food Science and Technology
National Association of Food Scientists and Technologists, University of Nigeria, Nsukka chapterJun, 2018- Nov, 2024 -
Certificate of Excellence on successful completion of a workshop/seminar on Skill Acquisition, General Entrepreneurial and Career Development.
Career Link and Skill Acquisition CompanyApr, 2018- Nov, 2024
Experience
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Digital Witch Support Community
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Nigeria
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IT Services and IT Consulting
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400 - 500 Employee
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Customer Service Representative/ Virtual Assistant
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Jan 2023 - Present
Works independently and flexibly within unit, or in other units as needed, to help meet client needs. Manages calendar appointments, calls and emails. Books travel arrangements and rental itineraries within or outside the country. Makes basic data entry and keeps records of documents. Prepares comprehensive reports. Performs other administrative tasks. Ensures optimum customer service and satisfaction. Ensures confidentiality and discretion. Works with other teammates on knowledge sharing and the division of duties within the unit. Works tirelessly to meet set deadlines and key performance indicators (KPIs) Responds promptly to client inquiries on phone, live chat, email or social media platforms. Knows everything about the company’s products and services for accurate response. Provides feedback on the efficiency of the clients’ service process and usage. Maintains a positive, empathetic and professional attitude towards clients at all times. Keeps records of customer interactions, process customer accounts and file documents. Follows communication procedures, guidelines and policies. Show less
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ADVANS La Fayette Microfinance Bank
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Onitsha, Anambra State, Nigeria
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Relationship Officer (Sales Officer)
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Jun 2022 - Jan 2023
Generated over 200 cold and warm leads. Followed up on the generated leads (called at least 20 leads) on a daily basis. Acted as a customer service officer in some cases. Increased the banks' clientele base by over 30 business men and women. Managed over 30 client accounts and portfolio. Assisted the clients from the commencement of loan processing to assessing the bank's business loans. Appraised businesses to ascertain their financial strength in paying back by critically analyzing them on Excel sheets. Monitored over 30 clients closely. Ensured on-time repayment of the clients' business loans. Show less
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Giovanni Marbles and Granites
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i76 Building Materials International Market, Onitsha-Ogidi Branch, Ogidi, Anambra State
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Customer Service Sales Representative
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Mar 2021 - Jul 2021
Advertised company's products on all my personal social media platforms by putting up at least three posts on a daily basis. Recorded contact details of strong customer leads in order to keep in contact with them. Increased and recorded sales of goods, issue receipts and invoices to customers after sales. Took stock of materials and pass across efficient information to appropriate administration ahead of time. Made at least five (5) posts about the company’s products on my social media platforms daily. Ran errands for my bosses. Attended to customers’ enquiries and concerns. Attended to the boss’s visitors. Directed customers and strong leads to the main product channel for purchase. Compiled prospects contact details for easy follow-up. Ensured the business premise was spick and span at all times. Carried out other administrative tasks. Show less
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Abakaliki Local Government Council
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Ebonyi, Nigeria
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Office Assistant
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Mar 2019 - Mar 2020
Developed and maintained an effective mail management system. Developed and maintained the manual filing system. Ensured that non topical files are archived appropriately. Ensured accurate file-lists are kept current at all times. Attended to guests and visitors in the most appropriate ways possible. Ensured appropriate arrangement and cleanliness of the Secretary's office. Developed and maintained an effective mail management system. Developed and maintained the manual filing system. Ensured that non topical files are archived appropriately. Ensured accurate file-lists are kept current at all times. Attended to guests and visitors in the most appropriate ways possible. Ensured appropriate arrangement and cleanliness of the Secretary's office.
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Unique Bakery and Confectioneries
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Onitsha, Anambra State, Nigeria
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Internship Trainee
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Apr 2017 - Oct 2017
Trained in all the practical stages involved in the production of a confectionery food product ranging from the mixing stage to the packaging stage. Developed and maintained that necessary hygienic measures are followed. Managed the packaging team and ensured my team mates carried out their roles appropriately. Trained in all the practical stages involved in the production of a confectionery food product ranging from the mixing stage to the packaging stage. Developed and maintained that necessary hygienic measures are followed. Managed the packaging team and ensured my team mates carried out their roles appropriately.
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Education
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2013 - 2018
University of Nigeria, Nsukka
Bachelor of Science - BS, Food Science and Technology -
2023 - 2023
Digital Witch Support Community
N/A, Basic IT Support Skills -
2023 - 2023
Digital Witch Support Community
N/A, Basic IT Support Skills
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