Coordinator Access to Justice (Casework and Community Support)

• Nov 2022 - Present

Coordinator Settlement Support and Outreach (Black Communities)

• Nov 2020 - Nov 2022

● Develop, implement and maintain programs and services for newcomers, utilizing a community development and civic engagement framework to enhance participation, community integration and settlement;● Conduct intakes and assessments with LGBTQ newcomers from Black communities and link them to internal and external community resources;● Coordinate and facilitate group programming that meets the needs of queer and trans newcomers from diverse Black communities in collaboration with other programs● Develop and maintain effective service partnerships and collaborate with other organizations serving Black communities to improve service delivery and enhance support, referral and outreach services;● Reduce barriers and find creative solutions to better meet the needs of Black communities accessing settlement services and other programs and services at The 519● Participate as a member of The 519’s Anti-Racism and Equity Working Group and support the advancement of the organization's Anti-Racism and Equity Framework

Relief Community Shelterworker

• Sep 2021 - Feb 2023

● Provide support to tenants living in our housing or hostels who face challenges including poverty, mental health, addictions, abuse and social isolation. ● Provide support in the areas of basic life management skills, accessing resources for health and well-being, assertive communication, goal setting, giving and receiving feedback, self-esteem, conflict resolution, problem-solving and managing change. ● Demonstrated ability to work with people with hoarding behaviours and who have mental health and addiction issues. ● Use case management as a tool to support residents in meeting their goals.

Principal Partner

• Oct 2015 - Feb 2022

Subject Matter Expert(SME)

• May 2019 - Nov 2020

● Worked closely with development teams, project managers, vendors, and quality assurance teams to ensure successful projects and great service quality● Made recommendations to resolve application malfunction and prevent a recurrence● Liaised with functional business units, Reseller and Merchant to update their store’s setup or hierarchy ● Provide prompt support to agents on complicated or non-resolvable technical issues experienced● Ensured effective communication from the board of directors and timely execution of requests received for payment terminal maintenance● Hardware and software diagnostics, while providing prompt resolutions.● Data analysis of Config and logs file to determine system anomalies and errors within parameters set● Network connectivity and IP address probe and query, to determine and resolve clients connectivity issues

Team Lead

• Jul 2019 - Feb 2020

● Provide Application-level support for Amdocs CRM, VHQ, PayWare Connect and other software● Schedule jobs and implement system back-up, recovery as well as software upgrades from servers● Performs OS and Config logs analysis to diagnose system production problems and identify root causes● Provide over the phone support to Clients to troubleshoot issues with devices and gadgets● Manage systems hierarchy changes, optimization and software integration● Develop & deliver training materials for support agents; to enhance their technical troubleshooting skills● Identify and resolve mismatches of code table values and ensure smooth workflow● Effectively plan and lead teams through various projects and transitions● Perform system analysis and report on system usage and performances

Technical Support Specialist, Tier II

• Jan 2019 - May 2019

● Anchored and managed vendor onboarding and agreements as well as raising ticket for maintenance● Assisted in managing the customer portal and relevant Payment Gateways● Collaborated with all department to update and manage data for most VeriFone devices and applications● Investigate and proffer troubleshooting steps and resolutions to novice issues arising from escalated tickets● Hardware and software diagnostics, while providing prompt resolutions● Data analysis of Config and logs file to determine system anomalies and errors within parameters set● Network connectivity and IP address probe and query, to determine and resolve clients connectivity issues

Election Revising Officer

• Oct 2018 - Oct 2018

• Processed voters, issued voters ballot and administered declarations on voters who met voting eligibility but whose information was missing or an error on the voter's registry • Verified and amended voters list when required in line with electoral guidelines and laws • Assisted and directed voters on electoral documents needed to vote and procedures to be followed • Resolved and pacified voters on issues arising from the need of translators, wrong voting booth and omissions on the voting lists • Assisted with setting up, opening and closing of the election booth

Senior Associate

• Nov 2016 - May 2018

• Chaired, monitored and coordinated meetings, also provided advocacy, litigation, mediation, arbitration, client counselling and brief preparation services • Checked and distributed documents and correspondence using Google Docs and app increasing the speed of communications between colleagues by 25% • Reviewed files and records using Google Drive and Microsoft Suite to answer requests for information, updated files and data entry increasing inter-departmental communication by 15% and client satisfaction by 60% • Provided legal answers and solutions to complex client's legal issues while brainstorming with colleagues which resulted in the drafting of legal opinions and increase in cases won by 15%

Project Manager

• Jun 2017 - Feb 2018

● Developed, planned, scheduled, monitored and executed site activities with the use of Gantt Chart, such as the required redistribution of labour and resources, prompt acquisition and receipt of construction materials,ensuring in the delivery of Projects within the projected time ● Excellent cost control with the deployment and use of Timesheets, labour approval flexibility and documentation of invoices ensuring project completion with the use of 89% of the estimated project budget ● Effective use of Trello, KanBan board and Excel in tracking team and project activities and progression, whilst identifying and managing backlogs ensuring project activities was kept on track and prompt delivery of expected outcomes.

Pupil Counsel

• Dec 2015 - Oct 2016

• Managed and administered confidential payments of death benefits to beneficiaries of estates administered by the Administrator General & Public Trustee, Lagos which led to an increase in the number of estates processed by 22% within 4 months • Retrieved, ascertained, recorded and filed deceased and beneficiaries data, documents or records using the log method thereby reducing the loss or misplacement of Clients file by 6% • Managed and administered confidential payments of death benefits to beneficiaries of estates administered by the Administrator General & Public Trustee, Lagos which led to an increase in the number of estates processed by 22% within 4 months • Retrieved, ascertained, recorded and filed deceased and beneficiaries data, documents or records using the log method thereby reducing the loss or misplacement of Clients file by 6%

Legal Intern

• Nov 2014 - Jan 2015

• Prepared and drafted extensive legal research information using MS Word, Google Docs and Ms Excel • Developed and executed a document/data filing, retrieval and record maintenance system using the DEX system • Carefully cataloged and maintained law libraries, documents and case files • Organized and scheduled clients appointments for Counsel in chambers, also responded to clients' needs and inquiries via phone, emails and in person • Prepared and drafted extensive legal research information using MS Word, Google Docs and Ms Excel • Developed and executed a document/data filing, retrieval and record maintenance system using the DEX system • Carefully cataloged and maintained law libraries, documents and case files • Organized and scheduled clients appointments for Counsel in chambers, also responded to clients' needs and inquiries via phone, emails and in person

Administrative Assistant

• Oct 2013 - Jan 2014

• Managed and performed with accuracy, day to day operations of the law firm, including filing and record-keeping in a timely manner thereby increasing Counsel outputs by 12% within 4 weeks • Reviewed, prepared and developed legal briefs within time specified increasing the firm organizational management by 6% within 4 months • Regularly updated and assisted clients on the progress of their case and their decision-making process thereby increasing clients satisfaction by 2% • Managed and performed with accuracy, day to day operations of the law firm, including filing and record-keeping in a timely manner thereby increasing Counsel outputs by 12% within 4 weeks • Reviewed, prepared and developed legal briefs within time specified increasing the firm organizational management by 6% within 4 months • Regularly updated and assisted clients on the progress of their case and their decision-making process thereby increasing clients satisfaction by 2%

Human Resources Assistant

• Nov 2010 - Sep 2013

• Conducted quarterly staff orientations and evaluations which led 12% increase in customer service provision • Assisted and conducted staff recruitment, training and seminars which increased the standard of customer service provision by staff and over 26% increase in customer service satisfaction over a period of 24 month • Developed the “Be Creative” policy which enabled staff to be rewarded for ingenuity and increased overall output production by 25% and overall customer satisfaction by 10% within 8 months • Maintained computer system by updating and entering staff data, using MS Spreadsheet, leading to a 12% surge in staff performance and customer service provision within 14 months