Experience

United Gas & Power

• Business Analyst / Lead Tester

  • May 2019 - Present

  Implementing, Configuring and Testing the Genus system to help optimize the end to end journey process for their Commercial Clients



EUSTON ENERGY LIMITED

• Business Analyst/ Lead Tester

  • Mar 2019 - May 2019

  Euston Energy: March 2019 – PresentBusiness Analyst/Test LeadImplemented, Configured and Tested the Junifer Systems to help optimize the end to end journey process for their domestic customers.Responsibilities include:• Implementing and Configuring the Junifer System in order to assist the end to end customer journey process of their domestic customers. • Working on the Initial UAT release that includes Junifer base build with the key configuration setup to… Euston Energy: March 2019 – PresentBusiness Analyst/Test LeadImplemented, Configured and Tested the Junifer Systems to help optimize the end to end journey process for their domestic customers.Responsibilities include:• Implementing and Configuring the Junifer System in order to assist the end to end customer journey process of their domestic customers. • Working on the Initial UAT release that includes Junifer base build with the key configuration setup to enable the customer journey between Enrolment to First bill.• Writing the Test Plan with the Test items and Test Scenario to prepare for the initial UAT Test• Sending the Test Plan to the Stakeholders for validation• Carrying out UAT testing of Test cases before release into customer’s environments and assisting with defect resolution process.• Attending daily Scrum calls with other Test team members to seek clarifications and inputs on the Testing• Providing stakeholders with Test Summary Report which supports the decision to proceed with the release of the system following the test carried out. Show more Show less



Our Power

• Senior Business Analyst/Consultant

  • Jun 2018 - Mar 2019

  Focusing on Billing system change and the implementation and configuration ofJunifer systems into the company to optimise their customer journey process for domestic customers



extraenergy

• Business Analyst/Consultant

  • Jan 2018 - May 2018

  Working on a systems development programme to optimise the customer journey for both Domestic and Business customers. Using an agile approach, activities include:• Leading a team of Business Analysts and Process • Facilitating workshops with all levels of stakeholders in order to capture and create AS-IS Process Maps • Analysing the current business processes and identifying the pain points that would be needing improvements. • Documenting business and development… Working on a systems development programme to optimise the customer journey for both Domestic and Business customers. Using an agile approach, activities include:• Leading a team of Business Analysts and Process • Facilitating workshops with all levels of stakeholders in order to capture and create AS-IS Process Maps • Analysing the current business processes and identifying the pain points that would be needing improvements. • Documenting business and development requirements based on the pain points that have been captured. • Working with stakeholders at various levels to ensure that the business requirements captured, are validated and signed off correctly. • Working with the System developers and Product owners to develop user storiesIndustry areas covered: • Registrations • Billing • Complaints • Metering & Settlement• Payments and Collections • Home Move• Loss• Pricing • Tariffs and Renewals• Sales and Marketing Show more Show less



SmartestEnergy

• IT Change Business Analyst

  • Nov 2016 - Jan 2018



npower

• Business Process Analyst

  • Feb 2015 - Nov 2016



Criscon Ltd

• Business Support Analyst

  • Oct 2014 - Dec 2014



Home care Support Ltd Wolverhampton

• Recruitment Consultant

  • Nov 2009 - Aug 2013

  Negotiating offers between my clients and candidates Offering a very good customer - service to all clients and candidates Attending business meetings with new and existing clients Maintaining working relationships with existing clients and identifying opportunities for further business Developing business with new clients over the phone. Helping clients to find suitable candidate to fill their vacancies. … Negotiating offers between my clients and candidates Offering a very good customer - service to all clients and candidates Attending business meetings with new and existing clients Maintaining working relationships with existing clients and identifying opportunities for further business Developing business with new clients over the phone. Helping clients to find suitable candidate to fill their vacancies. Involved with the marketing department to devise job adverts. Placing adverts in relevant market journals and publications, job boards and local press. Making phone calls to candidates who are judged to be eligible. Conducting phone interviews with prospective candidates. Describing the work duties, salary and benefits of a particular vacancy. Doing background checks and verifying the references, work experience and academic qualifications of applicants. Screening, testing and assessing candidates. Developing a relationship with interviewees. Receiving and reading through the CVs that job seekers have sent in to the recruitment agency. Show more Show less



Excelon Corporations Limited Birmingham

• Marketing Consultant

  • Mar 2008 - Nov 2008

  • Worked with portfolio managers plus product structuring teams to prepare marketing presentations. • Ensure to handle ad hoc queries from current and prospective investors. • Performed on proposal requests and facilitate to develop product information databases. • Participated in product development, consultant relations, industry research and evaluation, product reporting as well as client service. • Consult on marketing campaigns and assist marketing… • Worked with portfolio managers plus product structuring teams to prepare marketing presentations. • Ensure to handle ad hoc queries from current and prospective investors. • Performed on proposal requests and facilitate to develop product information databases. • Participated in product development, consultant relations, industry research and evaluation, product reporting as well as client service. • Consult on marketing campaigns and assist marketing collateral development.. Show more Show less