Experience

Netagen
• Canada
• Computer Networking Products
• 1 - 100 Employee
• Product Line Manager

  • Mar 2021 - Present


Printcraft Printing & Office Supplies, Prince Edward County, Picton

• Canada
• Printing Services
• 1 - 100 Employee

• IT Manager

  • Oct 2015 - Mar 2021

  - Responsible for the management of the network and all peripheral equipment including day-to-day maintenance as well as upgrades. - Responsible for the management of the network and all peripheral equipment including day-to-day maintenance as well as upgrades.



Avaya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Product Manager

  • Dec 2009 - Sep 2015

  - Solution Leader for the Avaya Aura Feature Pack 4 release, accountable for the overall solution in terms of project deliverables (content, schedule, budget, etc.) - Product ownership for several applications in the Avaya Aura solution suite of components (responsible for sustaining the installed base and new product launches – i.e. full lifecycle management) - Accountable for supporting internal and external teams to ensure the proper positioning/use of products in customer environments - Authored and provided product overviews, tech transfers, product bulletins, technical support solutions, and Knowledge Base articles - Authored clear and concise requirements for product development teams, and prioritized content according to product roadmaps - Led the consolidation of various products into a cohesive solution, retiring legacy products and porting or merging functionality into a single next gen platform - Subject matter expert for legacy applications within the system management suite Show less



Nortel

• Norway
• Telecommunications
• 1 - 100 Employee

• • Jul 2005 - Nov 2009

  - Product ownership for several system management related applications within the Nortel portfolio- Position required daily interaction with cross functional teams internally as well as frequent direct customer meetings to help position the management solutions within Enterprise Voice deployments- Authored product requirement documents and developed product roadmaps- Provided product knowledge transfers to various internal and external teams

• • Sep 2000 - Jun 2005

  - Provided advanced troubleshooting, peer mentoring, project management, risk analysis, verification, and escalation management- Collaborated with internal and external teams (Distributors, Design, Verification, PLM, Marketing, etc.) to resolve various issues/escalations with Beta and GA software. This often required interaction with both internal and external senior executives.- Provided technical support for various telephony applications:- Worked as a member of the Nortel Enterprise Technical Support Team to provide Level III/IV support for customer reported problems in a 24x7 environment- Provided remote technical support for Nortel system management applications - Provided on-site support for highly escalated customer issues Show less



Casco Impregnated Papers Inc.

• System Analyst

  • Aug 1998 - Sep 2000

  - Developed and maintained custom programs based on the reporting needs of the various departments (via Microsoft Access and Oracle) - Provided technical support to end-users for hardware, software and networking issues - Developed and maintained custom programs based on the reporting needs of the various departments (via Microsoft Access and Oracle) - Provided technical support to end-users for hardware, software and networking issues