Experience

EURIAL INVEST

• Romania
• Automotive
• 1 - 100 Employee

• Sales Assistant

  • Feb 2015 - Present

  - Assisting, coordinating and supervising all activities of sales;- Managing customer orders, and car stock:• Car system configuration : tracking vehicle status from production until delivery;• Monitoring the reference indices of vehicle display, storage and operation.-Developing daily, weekly and monthly sales and stock reports;-Drawing up specific documents like sale-purchase or rental agreements;-Organising vehicle transport from all over the country, negociating prices with the transport companies and verifying invoices, managing any situation of damages during transportation; -Calculation of monthly sales profit margins and fees, verification and preparation of related invoices;-Updating the database of the Sales department-Support for the HR department :• Verifying documents in employment files for the sales team• Calculating salaries (considering the sales bonuses and commissions, the overtime, the monthly assigned Saturday shifts and the overall timesheet)• Communicating with the HR department regarding some general modifications in the Collective Employment Contract or, in some cases, even in the Individual Employment Contracts in the sales department• Drawing up HR related documents: dissolution notices, briefs.• Responsible with organizing the Security and Health at Work (SSM) training sessions.

• Showroom Assistant & Customer Service

  • Aug 2014 - Jan 2015

  -Front-office and showroom charismatic presence: assisting the sales and service team in building a trustworthy relationship with the clients-Answering phone calls, handling requests, answering queries from customers and redirecting them to the right department -Contacting service clients in order to evaluate their experience and updating information in the database, handling complaints and reporting discrepancies and problems to the supervisor-Handling in and out correspondence, both physical and electronic, verifying and preparing related invoices-Support for the HR Department with: scheduling interviews, drawing up HR related documents, making monthly time sheet reports -Research and selection of the office supplies providers, negotiating prices, placing orders, verifying the related invoices-Keeping track of the showroom marketing materials, communicating the necessary to the sales manager and placing orders to the marketing department.



GALAXY IMOB GRUP

• Executive Assistant

  • Feb 2014 - Jul 2014

  -answering phone calls and redirecting them to the agent/associate in charge of the area the client requested;-taking care of the flow of the internal/external documents and making sure that they are accurate and that their purposes are being met (archiving , scanning and sending them to clients, employees or associates); -organizing meetings or different internal events, making sure that the company is a good host, attending the guests; -accounting: keeping track of the bank accounts, paying bills;-data base research on the internet;-keeping track of the important real estate events so that the company could be visible to those events by sending representatives, taking part to those events; -selecting the providers for different projects and keeping in touch with them once the terms of negotiation are set.



Daedalus Millward Brown

• MARKETING RESEARCH PROJECT ASSISTANT

  • Aug 2013 - Feb 2014

  -assigning the interviewers to the projects according to their work schedule, to their abilities and to the available resources so that each project finalize itself at the expected deadline; -supervising the interviewers’ activity, asking them to give us feedback about the projects and also offering them feedback about their performance on the projects (the quality of applying the surveys and the quantitative performance indicators) in order to improve their future efficiency;- organizing, participating at or sustaining on-the-job trainings;- motivating the interviewers- participating in several consumer and business marketing research projects: contacting subjects over the phone (using a voice-over IP system) in a randomized manner or sometimes, screening and recruiting them according to specific criteria.



iD learning

• Romania
• Professional Training and Coaching
• 1 - 100 Employee

• Human Resources & Marketing Intern

  • Jul 2013 - Aug 2013

  - offering support for the preparation of the Willpower Conference: internet research ( HR events’), updating and filling in databases, contacting companies and scheduling meetings for discussing the terms of the collaboration;- offering support for the organization of other events: the actual participation to these events,promoting them, preparing the materials, contacting the participants and confirming their presence;- contacting HR managers and scheduling meetings with the iD learning’s psychological consultants for the presentation of the services - filling in and updating data bases with potential clients- translating materials from Romanian into English.



Competence Call Center

• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Agent for Outgoing Calls - Sales

  • Jun 2012 - Nov 2012

  - contacting (over the phone) the actual clients or the prospective clients of a company in order to maintain or build (initiate) a strong customer-service relationship; - the main purpose of some of the calls was for the prospective customers to buy a package of services provided by the company and therefore, choosing this company over other one which was already providing the same type of services to that client; - retention and loyalty calls.