Senior Travel Consultant

• Mar 2017 - Present

Agency Manager

• May 2016 - Mar 2017

Ticketing agent

• Jan 2008 - Apr 2016

Utilized Sabre and Worldspan, proprietary reservation program, and vendor sites to investigation and report on pricing, availability, functions. (bookings, rebooking/reissue, refunds). Used all of them to comply with customer request and also to achieve personal targets and contribute to the overall team revenue, yield and volume targets.Utilization of BSP Link ; Basic Amadeus knowledgeInteract with customers to understand their travel preferences and service requirements Answer quires such as travel insurance policies, ticket, and itineraries Notify clients of necessary travel information such as transportation connections, travel times, visa and medical requirements Maintain healthy business relations with airline ticket representatives in the area and with resellers.

Travel Agent

• Jun 2006 - Dec 2007

Managing all travel bookings, hotel, transfers, car rentals, ticketing, buses. Tour operator for Croatia, Mali Losinj Island

Travel Agent

• Oct 2005 - Apr 2006

Conception of travel packages for Egypt. As a tour operator for the destination, I had to calculate the price ranges of different products, to be sold through re-selling agencies, promoting the products/services. Bookings of our own packages, individual and special products

Travel Agent

• Jul 2004 - Oct 2005

Commercialization of the travel products of the national tour operators, bookings through GTA, Hotelcon, Eurotours, etc. Business Travel – basic travel management, organizing trainings and conferences. Car rentals - local and international, Europcar, Avis etc

Administrative Assistant

• Oct 2003 - Jun 2004

Premiere accountancy, representing the association in different events, communication with all the members and coordinators, promoting the association’s program and attracting new members, collecting and processing data for the web site.