Experience

CONTENTO.tech

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Development Lead

  • Mar 2021 - Present

• Business Development Specialist

  • Nov 2018 - Feb 2021



Zanzi Homes

• Malta
• Real Estate
• 1 - 100 Employee

• Real Estate Sales Representative

  • Nov 2016 - Aug 2018

  ▪ marketing properties on various social media platforms▪ responding to clients via telephone, e-mail and social media▪ meeting clients to present them several suitable properties, sign contracts and discuss terms▪ meeting property owners to view and take all relevant information regarding their properties and evaluate them according to market value and other criteria▪ listing new properties▪ negotiating with clients and owners



Kindred Group plc

• Malta
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Support Professional

  • Jul 2015 - Nov 2016

  ▪ follow established protocols to verify ownership of player accounts, help players regain access to their accounts, and make changes to player account information▪ address customer concerns and inquiries by interacting in a professional and friendly manner▪ where appropriate, redirect customers to other regional support or outside organizations▪ participate in training and development activities▪ switching between two support modalities (web mail and chat) as volume demand or staffing needs require asdetermined by leadership staff▪ complete tasks as assigned by supervisory staff



TUMAS GROUP MALTA - ORACLE & PORTOMASO CASINO

• CROUPIER ( Online & Live Gaming )

  • Apr 2014 - Jul 2015

  ▪ Overseeing all gaming functions for the assigned table.▪ Receiving and managing casino chips.▪ Shuffling cards by hand or via the automated shuffle machine.▪ Greeting customers and distributing cash chips.▪ Announcing the start of the round and taking bets.▪ Announcing the closing of the betting round.▪ Distributing player cards.▪ Playing house hands, spinning the roulette wheel▪ Determining winners and announcing them▪ played a key role in increasing retention as well as satisfaction rates▪ handled client complaints with the intention of promoting enduring relationships with a diverse clientele