Customer Service Team Lead

• Jun 2022 - Present

 Managing a team of 6 customer service representatives. Collaborating with various departments to ensure escalated issues are resolved in a timely manner. Upskilling the team by training new hires and existing employees. Daily call monitoring and ensuring that all metrics are met by providing on-going motivation, performance feedback and coaching. Supervising the email and chat teams to ensure customer queries are resolved and deadlines are met. Handling customer requests to speak with a supervisor. Resolving and escalating these calls as necessary to ensure customer satisfaction. Show less

Customer Service Representative

• Oct 2020 - Jul 2022

Contacting customers to discuss the company’s new services.Speaking to customers about new charges.Handling customer complaints.Recommending potential products and services to suit customer’s needs.Building lasting relationships with customers and ensuring they feel supported and valued.Engaging in active listening with callers and making sure I calm angry customers down.Responding accurately and efficiently to callers, explaining situations, and providing them with answer Show less

Administrative Officer

• Aug 2018 - Oct 2020

Welfare Officer

• Jun 2017 - May 2018

protection of girl child right and fight against domestic violence on women. settling of marital dispute etc protection of girl child right and fight against domestic violence on women. settling of marital dispute etc

Sales Representative

• Mar 2017 - May 2017

Managed the day to day operation of the store, stock keeping, prepare and update sales report. Managed the day to day operation of the store, stock keeping, prepare and update sales report.