Experience

Practice Protect

• Australia
• Accounting
• 1 - 100 Employee

• Level 2 Service Engineer

  • Jun 2022 - Present



Contour Technology

• Durban, KwaZulu-Natal, South Africa

• Customer Support Technician

  • Nov 2021 - May 2022



Truworths

• South Africa
• Retail
• 700 & Above Employee

• IT Support Engineer

  • Apr 2021 - Oct 2021

  Desktop hardware and software troubleshootingLogging calls reported via email or telephonically into the CA logging systemPrinter jams and toner replacementsSetup computer desktop equipment in meeting rooms dailyImaging and setup of desktop computers for new usersMoving desktop computers during the day and after hoursProviding support for Microsoft Office applicationsProviding telephonic and remote supportInstallation of applicationsCreating new users on Active DirectoryApplication support for in-house applications Show less

• IT Service Desk Consultant

  • Sep 2020 - Mar 2021

  Providing telephonic technical support to storesProviding remote supportBasic & 2nd line troubleshootingPrioritizing and managing incidentsProviding pertinent feedback to Line Manager with regards to common problems and trends

• sales consultant(cross trained)

  • Dec 2016 - Aug 2020

  ● COVID-19 Compliance Officer● Caretaking the store in the absence of the store manager ● Health and safety representative● Store Inventory Management● Weekly Scheduling● Conducting hanger counts● Facilitating group training● Conducting morning meetings● Doing follow ups on customer and staff related queries ● Ordering of stationery ● Opening new accounts, convincing customers to open accounts.● Admin● CIT collections● Merchandising● Receiving stock, doing look ups and spot checks● Working at the cash desk● Assisting customers on the sales floor, convincing customers to buy more or to buy certain products● Enhancing customer experience by giving quality customer service and ensuring customer satisfaction, also dealing with customer queries● Housekeeping Show less