Nyrma Soffel
Office Manager at City of Harrisonburg, VA- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Green Belt Certification
James Madison UniversityJun, 2020- Nov, 2024 -
Lean Green Belt
Biolife Plasma ServicesOct, 2017- Nov, 2024
Experience
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City of Harrisonburg, VA - Government
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United States
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Government Administration
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100 - 200 Employee
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Office Manager
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Dec 2018 - Present
Supervise various functions, including personnel, finance, accounting, data management, risk management, enterprise system software. Prepares and assists in the administration of the departmental budgets, and financial and statistical reports. Performs research and analysis on assigned projects. Reviews departmental activities for process improvement opportunities and establishes quality assurance and control standards. Provide support to the Engineering, Planning & Zoning and Building Codes divisions. Coordinate engineered comprehensive site plan review tracking and documentation from submittal to site plan acceptance. Developed a real-time, shared, tracking and documentation management tool to improve site plan review coordination among City departments. Drafted the COVID emergency online site plan review procedures. Administer the department's land management software (LAMA), including workstation and online configuration and training for quality control, good documentation practices and process improvement. Worked with the office LAMA team to configure and publish the online permitting portal. Fast-tracked the LAMA online portal system in response to the COVID health emergency. Create, edit and improve numerous permit types in response to departmental and City needs. Other duties: Provide interpreting and translation services, as needed. Show less
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BioLife Plasma Services
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Casper, WY
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Center Supervisor/Quality Lead Technician/Lean Green Belt
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Mar 2009 - Nov 2018
Administrative and operations supervisor. Facilitate process improvement projects, manage implementation and control of the improvements. Ensure adherence to set-forth standard operating procedures. Facilitate training of new employees and transferring employees to new operations and quality functions. Render support to Quality Department, while conducting training to other centers. Educate supervisors and quality managers. Assume full responsibilities in processing and assessing data; identifying trends or areas for improvement; drafting quality or process deviation reports; preparing, executing, and overseeing corrective or preventive actions. Spearhead annual inspection readiness activities, while taking part in inspections and audits. Key Highlights: Successfully led the Plasma Quality Assessment Group (PQAG) internal audit in 2014 and Clinical Laboratories Improvement Act (CLIA) inspection in 2017, as the inspection coordinator Achieved and exceeded performance review ratings for six consecutive years Played an integral role in negotiating and obtaining buy-in from resistant employees for numerous improvements decided by the team Show less
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Education
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2019 - 2021
James Madison University
Bachelor of Science - BS, Individualized Studies - Business Information Systems and Data Analysis -
1987 - 1991
Rutgers University-New Brunswick
English Language and Literature, General
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