Experience

L.M Van Moppes & Sons SA

• Switzerland
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Coordinatrice service clients

  • Jun 2022 - Present



Mazda (Suisse) SA

• Switzerland
• Automotive
• 1 - 100 Employee

• Customer Service Sales Specialist

  • Sep 2005 - Aug 2022

  Coordination between agents, transport companies and the European headquarters for issues related to orders, parts & accessories logistics and back-orders management.Managing and processing customer orders, deliveries and claims on e-parts-System. Calculation of the prices of the mounted accessories to be integrated in the new car price list.Maintenance and updating of technical and commercial information in Accessory Base.Management of invoicing and credit notes related to commercial actions on parts and accessories.Coordination with suppliers and administrative management related to the homologation of accessories for the Swiss market.Introduction and update of informations concerning the accessories in new car brochures.



Freelance

• German and English Teaching

  • Aug 2002 - Jun 2005

  Coaching of a professional sports student. Private teaching of German and English, level "cycle d'orientation". Coaching of a professional sports student. Private teaching of German and English, level "cycle d'orientation".



Yogishop

• Assistant director

  • Oct 1994 - Mar 2001

  Replacing of the director, shop window display assistance, customer service, cash handling and correspondence. Ordering articles in India and following up on import formalities. Replacing of the director, shop window display assistance, customer service, cash handling and correspondence. Ordering articles in India and following up on import formalities.



UNI Global Union (before: FIET, Geneva)

• Assistant director

  • Jul 1991 - Jun 1993

  Management of the Secretariat of the professional section of the commercial employees and of the Hairdressing and Esthetics section. Preparation of the technical supports for the meetings at the BIT, Geneva and travels to give assistance in several meetings abroad. Management of the Secretariat of the professional section of the commercial employees and of the Hairdressing and Esthetics section. Preparation of the technical supports for the meetings at the BIT, Geneva and travels to give assistance in several meetings abroad.



Eli Lilly and Company

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Service Coordinator

  • Aug 1987 - Feb 1988

  Customer Service Coordinator. Responsible for the management and control of the company's portfolio of customer orders for pharmaceutical products and agricultural chemicals in the territories of Spain, Portugal, Greece and Israel. Customer Service Coordinator. Responsible for the management and control of the company's portfolio of customer orders for pharmaceutical products and agricultural chemicals in the territories of Spain, Portugal, Greece and Israel.



Caviar House & Prunier

• Switzerland
• Retail
• 1 - 100 Employee

• Assistant Sales Director

  • Mar 1986 - Feb 1987

  Secretary of the sales department. Customer advice, follow-up of orders and invoicing. Participation in the organization of caviar tasting events in luxury hotels/restaurants in Switzerland. Secretary of the sales department. Customer advice, follow-up of orders and invoicing. Participation in the organization of caviar tasting events in luxury hotels/restaurants in Switzerland.