Experience

Walden University

• Higher Education
• 700 & Above Employee

• Liaison & Outreach Manager

  • Mar 2016 - Present

• College of Social and Behavioral Sciences Liaison Librarian

  • May 2010 - Present

  • Establish and maintain relationships with faculty and staff in the schools of Psychology, Counseling, and Social Work and Human Services. • Provide synchronous and asynchronous library related instruction to the schools of Psychology, Counseling, and Social Work and Human Services.◦ Develop and manage online guides to provide answers to frequently asked questions, guidance for difficult assignments, and troubleshooting for common issues. ◦ Develop and deliver webinars to support identified learning needs of students and faculty.• Answer faculty and staff questions regarding library services and tools.• Via reference services and residencies, instruct and provide customer service to a diverse population of adult learners, enrolled in all programs, with varying needs and levels of technical skills. • Collaborated with faculty to develop a series of interactive learning modules that would address gaps in student knowledge◦ Worked with another librarian to create the interactive modules developed with the faculty• Participated in an ad-hoc library instruction team to begin the process of updating all assignment guides to meet new instruction standards.◦ Acted as contact person for the Reviewing Assignment Guide Project to assign guides to individuals for reviewing and updating.• Developed policies and procedures for library staff to address issues with required course readings.• Trained new liaisons regarding policies and procedures related to issues with required readings.• Collaborated with a team of two other librarians to plan a library staff retreat. • Participated in hiring committees to hire new library staff Show less



Saint Mary's University of Minnesota

• United States
• Higher Education
• 500 - 600 Employee

• Reference/Instruction Librarian

  • 2006 - 2009

  Headed efforts to implement an embedded librarian program and deliver virtual reference services to a new blended graduate program that was taught 80% online Researched and implemented library chat, increasing customer service by approximately 30% Created and update wikis to reflect current procedures and news items for students and staff Created online tutorials using Tegrity Taught students how to perform research using databases and other online resources Delivered library instruction to approximately 15 classes per semester Efficiently created, maintained, and revised web content for the library web page Show less



Alabama State University

• United States
• Higher Education
• 700 & Above Employee

• Reference Librarian

  • Oct 2003 - Sep 2006

  Assisted students in using print and electronic resources Answered questions in person, by phone, and by email Taught information literacy classes for the School of Business Created bibliographies to assist students with research Managed collection budget for business and accountancy programs Served as the library liaison for the School of Business Taught and scheduled student assistant training sessions for new work study students Head of the Publicity and Virtual Reference Committees Recommend and evaluated a virtual reference plan Requested and process interlibrary loan requests for undergraduate students, faculty and staff Show less



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Travel Advisor

  • Aug 1999 - Apr 2001

  Assisted customers on the phone and in person in a busy four person office Interviewed customers to determine the type of trip they wanted Informed people of what they needed for their trips such as visas, passport, and insurance Helped customers to plan vacations and study abroad trips Assisted customers on the phone and in person in a busy four person office Interviewed customers to determine the type of trip they wanted Informed people of what they needed for their trips such as visas, passport, and insurance Helped customers to plan vacations and study abroad trips