Experience

NewGen Advisory

• United States
• Real Estate
• 1 - 100 Employee

• Chief of Staff

  • Sep 2022 - Present

  Chief of Staff for parent company, NewGen Worldwide, but primary management on the NewGen Advisory side. - Train and manage team of Real Estate Assistants (REAs) and assist Marketing Director with overseeing marketing team. Work with REAs to provide their team of agents superior assistance with each agent's deal through the lifecycle of a deal. Work alongside Office Manager to onboard new agents, REAs, and additional NewGen team members throughout all other subsidiaries. Developed a training library to streamline the training process with new REAs and agents. Improve current and develop new processes, protocols, and documents needed throughout the lifecycle of a deal. Assist Office Manager and Leadership with evaluating, stress testing, and implementing new platforms to improve the REA's and agent's workflow while providing the Leadership Team the necessary data to monitor KPIs and revenue goals. Work with the marketing team to develop internal team and external newsletters and improve client facing marketing presentations and digital graphics. Provide support with updating company website. Show less

• Executive RE Assistant

  • Sep 2021 - Sep 2022

  Assistant to Co-Founder/Managing Broker and CEO


NewGen Worldwide
• United States
• Financial Services
• 1 - 100 Employee
• Chief of Staff

  • Sep 2022 - Present

GCF | Green Card Fund
• United States
• Financial Services
• 1 - 100 Employee
• Chief of Staff

  • Sep 2022 - Present

Hestia Research
• Research Services
• 1 - 100 Employee
• Chief of Staff

  • Sep 2022 - Present


Dermacare Laser & Skin Care Clinics

• Marketing Specialist

  • May 2020 - Jul 2021

  MANAGE: Digital and Print Designs; Social Media Accounts; Digital Ads; Website; Google My Business; Photography and Videography; Reports. PROVIDE OPERATIONAL SUPPORT: Provide Feedback to Owner on Lead/Patient Journey and Operational Management and Day-to-Day Operational Flow; Develop Protocols/Procedures; Update and Create Front and Back Office Forms; Create and Manage Job Postings; Prescreening Applicants for Manager, Front and Back Office Teams (Review Resumes and Conduct Phone Interviews); Produce Job Offer Letters; On-boarding New Hires including Training. PROGRAMS/SOFTWARE IMPLEMENTED: Google Suite; Genbook; MindBody; Zipwhip; Constant Contact; Asana; Square; Bitly; LeadsBridge. Show less



Mesic Contracting, LLC

• United States
• Construction

• Operations Manager

  • Oct 2019 - Feb 2020

  MANAGED: Day-to-Day Construction Operations Both in Office and Field; Accounts Payable and Receivable Through Quickbooks; Relocation of Office; Customer Relations; Google My Business (First Had to Reassign Ownership); Owner’s Schedule. ADDITIONAL RESPONSIBILITIES: Update and Organize Operational Documents and Customer Files; Led Payroll Conversion from Quickbooks to Paychex. PROGRAMS/SOFTWARE UTILIZED: DocuSign, TSheets, Dropbox, Quickbooks, and Xactimate. MANAGED: Day-to-Day Construction Operations Both in Office and Field; Accounts Payable and Receivable Through Quickbooks; Relocation of Office; Customer Relations; Google My Business (First Had to Reassign Ownership); Owner’s Schedule. ADDITIONAL RESPONSIBILITIES: Update and Organize Operational Documents and Customer Files; Led Payroll Conversion from Quickbooks to Paychex. PROGRAMS/SOFTWARE UTILIZED: DocuSign, TSheets, Dropbox, Quickbooks, and Xactimate.



medspa810

• United States
• Consumer Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2016 - Aug 2019

   Assists Franchisees in the Market Level Execution of Operational Tools, Systems, and Standards Including Business Organization; Training; Customer Service; Quality; Execution and Compliance to Optimize Spa Experience and Quality; Customer Service; and Profitability of Spa Franchise  Support Pre-Opening Phase for new spas including: oversee business and industry specific licenses and certificates are in order; assist in training; ensure opening orders are processed in timely fashion; setup of local site, local promotions and marketing plan, POS, Paychex; assist owners in hiring a Spa Director; assist Spa Director in hiring professional team  Advise on corporate policies and procedures  Ensure spas are compliant with the FDD and Franchise Agreements  Ensure brand standards and specifications are upheld according to the FDD and Franchise Agreements  Provide assistance to marketing team; reporting and POS integration  Managed and oversaw the development of rebranded website  Assists spas in creating local marketing plans  Oversees and helps improve POS system; Upload new services and packages  Work with Director of Franchise Support on R&D for new and current treatments and products  Assist franchise development team  Plan Discovery Days; assist in travel arrangements, schedule treatments at local spas, schedule key vendors for participation, plan lunch, prepare material  Partner with vendors to help improve revenue in spas Show less



RXR Consulting

• Suriname
• Business Consulting and Services
• 1 - 100 Employee

• Executive Assistant

  • Nov 2015 - Jul 2016

  *Took lead on company formation; typed up and submitted LLC and corporation formation documents, applied for DBA and appropriate business licenses, typed up and proofed business model and legal agreements, created Proforma for company and obtained quotes for appropriate insurances *Set up lines of communication between Chief Executive Officer and Executive Assistant for ease of working remotely; setup email for company via GoDaddy and utilized Apple applications between Macs, iPads, and iPhones *Coordinated meetings and conference calls with company advisor, clients, and prospective vendors as well as recorded and distributed meetings minutes Show less



Iluminar Metabolic Health PLLC

• Administrative Assistant

  • May 2015 - Nov 2015

  *Develop office processes to maximize patient care, maximize time to increase daily tasks production, maximize marketing with Constant Contact, and minimize communication errors *Create marketing emails in Constant Contact and email to appropriate email categories *Redesign office documents to give a more uniformed, corporate flow *Assist the team in transforming the medical practice into a fully electronic medical practice by studying the training articles on the practice’s new electronic medical records software *Perform daily front desk tasks — maintain office supplies and office organization, promote specials on services and medical seminars conducted my Dr. John A. Robinson, practice customer care standards when answering the phone, taking messages, scheduling appointments, confirming appointments, processing a patient’s bill utilizing Quickbooks, processing patient supplements orders *Assist Dr. John A. Robinson with medical seminars — greet attendees, record attendees' information for marketing purposes, manage seminar time, schedule new patients and give necessary new patient paperwork Show less



Pure Vanity Spa

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director of Franchise Training

  • Feb 2014 - May 2015

  *Simultaneously served as Executive Assistant to Chief Executive Officer, Director of Franchise Training and Operations Manager for Corporate and Spa *Utilized a high degree of discretion when providing executive-level assistance to the Chief Executive Officer by coordinating meetings and conference calls with clients and corporate team, assisted with projects in all departments of company, maintained schedule, managed contacts, recorded and distributed meeting minutes *Instrumental in the creation of the Unit Franchise Disclosure Document *Designed and created franchise documents and corporate manuals which include Area Developer Manual and Franchise Operations Manual *Implemented corporate promotions to maximize sales and create a positive selling environment *Oversaw training, operations, administration, cash handling, customer service, merchandising, and human resources *Enforced company standards, policies, and procedures to reinforce company brand Show less



RedLine Athletics Franchising

• United States
• Spectator Sports

• Director of Franchise Training

  • Mar 2013 - Feb 2014

  *Provided executive-level administrative support to the Chief Executive Officer and Chief Operating Officer by arranging and managing meetings with company and clients which requires a high level of confidentiality, initiative, industriousness, and the ability to work with tight deadlines, managed contacts in both Mac and Outlook, maintained schedules, assisted with projects in varies departments, recorded meeting minutes and distributed *Aided in the development of the Regional and Unit Franchise Disclosure Documents *Assisted with the implementation of the consumer website, store POS software, and Franchise Management and Technology Solutions *Provided assistance with new hire on-boarding *Supported the execution of Regional and Franchise Sales *Designed and created franchise documents, training materials, and corporate manuals which includes the Regional Developer Manual and Franchise Operations Manual *Assisted in the development of the Project Development Manual and Software Manual *Supported unit grand openings Show less



MEDI WEIGHTLOSS CLINIC

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Assistant Manager / Lead Medical Assistant

  • Jun 2011 - Feb 2013

  *Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, urinalysis, ReeVues) *Consistently praised for efficient handling of administrative duties that allowed the nurse to focus on the health needs of patients (e.g., answering phones, scheduling appointments, maintain medical records, patient processing, creating protocols and reference sheets for the front and back office) *Assisted in business related activities, including analyzing reports, processing payroll, overseeing inventory and ordering needs, comparing vendor pricing, and marketing new products *Provided oversight and training to current and newly hired employees and externs *Acted as a liaison between the corporate office and clinic management staff for hiring a new medical director, recommendations for software development, and report enhancements to improve the clinics daily operations *Ensured the clinic remained compliant with HIPAA, CLIA and OSHA regulations *Maintained composure by calmly and effectively reacting in difficult/emergency situations and provided a personal, caring touch that immediately put patients at ease Show less



The Children's Place

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Store Lead / Sales Associate

  • Jul 2009 - Jun 2011

  *Opened and closed store, Reviewed applications prior to interviews, Assisted in training new employees, Assisted customers when searching for product on sales floor *Opened and closed store, Reviewed applications prior to interviews, Assisted in training new employees, Assisted customers when searching for product on sales floor



Dr. Otto Uhrik's Clinic for Pain Relief

• Medical Assistant - Externship

  • Jan 2011 - Mar 2011

  *Completed office tasks, such as scheduling patients, confirming appointments, using Electronic Medical Records, calling in prescription refills, filing, following up on procedure patients, retrieving X-Rays and MRI’s, and counting pills *Performed patient related care, including but not limited to rooming patients, obtaining vital signs, preparing urinalysis, preparing sterile procedure kits, prepping patients for steroid injections, performing Coumadin checks, and assisting with procedures Show less



AZ Celebrates

• United States
• Motor Vehicle Manufacturing

• Décor Lead / Décor Staff

  • Oct 2008 - Dec 2009

  *Produced balloon arrangements onsite and offsite efficiently, Delivered balloon decorations to event sites, Communicated with clients and industry vendors onsite *Produced balloon arrangements onsite and offsite efficiently, Delivered balloon decorations to event sites, Communicated with clients and industry vendors onsite