IT Systems Administrator

• Jun 2020 - Present

Provide technical assistance with computer hardware and software, networking, and security.Resolve issues for clients via phone, in person, or remotely.Recommends hardware and software improvements - long-range partner planning.Track customer issues and resolutions in a timely manner for partners with strong troubleshooting and critical thinking skills. Provide technical assistance with computer hardware and software, networking, and security.Resolve issues for clients via phone, in person, or remotely.Recommends hardware and software improvements - long-range partner planning.Track customer issues and resolutions in a timely manner for partners with strong troubleshooting and critical thinking skills.

Chief Executive Officer

• Jun 2020 - Present

Chief Executive Officer

• May 2020 - Present

Application Systems Analyst/Program Associated

• May 2018 - Jun 2020

Manage application systems while evaluating and creating a knowledge management system of work procedures. Database management develops crystal reports while analyzing data changes and outcomes.Track and prioritize documentation requests.Coordinate and manage commissary sales, shipments and returns for all state correctional facilities. Provide support for inmates for kiosks for correctional facilities while managing various systems for data collection and tracking purposes. Provide phone, email and remote access IT support in areas that include network application accounts and termination, software and hardware install and uninstalls.Analyze and development systems design and integration for end user’s needs.

Information Communication Technology Specialist

• Nov 2016 - Jul 2017

Provide support for implementation team of new web-based residency management system for data collection and tracking purposesDevelop simple to complex charts and diagrams to support the school’s daily operations regarding personnel.Analyze and work with system-wide spreadsheets when needed.Coordinate and managed meeting between key personnel such as the director of the Continuing Medical Education (CME) Department.Assisting with the process of getting IUSM re-accredited. Major Accomplishments: Organize and schedule team web-based CRM systems meetings with timely and accurate information while managing action tasks and data to support with completion deadlines. In addition to staying on top of stakeholders to make sure tasks remain on schedule to meet completion expectations. Also, create materials to assist with the organization of workplace structure, that clearly define roles, functions, and scopes of authority, in order to make sure everyone is working together to achieve business goals and purposes.

IT Administrator

• Sep 2014 - Aug 2016

Negotiated primary IT related contracts and policies with various external vendors.Recommended and coordinated various IT Projects to improve infrastructure or operations flow.Analyzed IT operations and prepared recommendations for best practices, cost savings, while strived to make efforts in improve staff productivity to have better outcomes for their programs, in addition to communicating results to senior leadership on a regular basis.Managed, maintained, upgraded and distributed all IT inventory.Managed, setup and serviced computer systems as well as the agency’s network. (Windows 2008, Exchanged 2010 Server, CRM systems & Website).Major Accomplishments: Analyzed document solutions operations for staff, implement, negotiated new contract with a new printer/copier solutions company to get newer machines, assist us with paying off old contract, reduced unnecessary fleet, all while saving the agency an approximate 20% cost reductions in print solutions. Additionally, successfully created a ticketing process for staff to use when needing technical assistance with their computers.

Co-Owner

• Feb 2013 - Mar 2015

Essentials Needs With You In MindWe are a company that believes in providing quality products in gorgeous and uniquely designed cases. Our Cases are great for all occasions and are multi-functional. Currently, we are featuring three types of cases: Woosah at Home Self-pampering Solutions Case, DiamondGirlz Bridal Cases, and DiamondGirlz Carry All Purse. Essentials Needs With You In MindWe are a company that believes in providing quality products in gorgeous and uniquely designed cases. Our Cases are great for all occasions and are multi-functional. Currently, we are featuring three types of cases: Woosah at Home Self-pampering Solutions Case, DiamondGirlz Bridal Cases, and DiamondGirlz Carry All Purse.

Education Coordinator

• May 2013 - Sep 2014

Assisted with various technical related projects when needed by agency and managed project led initiative for an annual grant proposal.Established long / short range plans/ programs and budgets for the purpose of ensuring that resources are effectively utilized, expenditures are within budget and educational objectives are achieved.Measured for the success of a program on a regular basis, made changes when necessary to improve its quality. Provided well-thought out solutions when needed.Developed Memorandums of Understandings and contracts for third party vendors.Coordinated program components, support needs and materials for the purpose of delivering services while effectively led group discussions and meetings. Major Accomplishments: Served as Project Coordinator for the implementation of creating a workspace and environment at the Indiana State’s Fairground. In addition, coordinated for various training initiatives which included identifying and establishing Customer Service Training & Basic Computer Training workshops. Provided technical assistance for staff, and troubleshoot problems when mishaps occurred. Established report with internal and external clients while during the preparing for the event as well while the event was taking place.

Information Technology Specialist and Coordinator

• Oct 2002 - Mar 2013

System Support, Tech Support and PC trouble-shooter skills. Help Desk / Support over 35 or more users in three locations including PCS, peripheral devices (modems, printers, etc.) data backup, software applications. Trainer and Educator through the uses of technology. Develop and implemented the organization’s strategic technology plan. Configure new PCs to organization specifications and set up new users which include connecting PCS to Local Area Network from switch to network interface card, establishing user account, telephone extension. Develop training and instructional guides for staff and clients for various technology uses. Maintain and setup computer equipment and AV equipment for various events. System Administration Networking for Windows Server NT 4.0, 2000 and 2003.

School of Medicine

• 2001 - Oct 2002

System Support, Tech Support and PC trouble-shooter skills. Help Desk / Support PCS, peripheral devices (modems, printers, etc.) data backup, software applications System Support, Tech Support and PC trouble-shooter skills. Help Desk / Support PCS, peripheral devices (modems, printers, etc.) data backup, software applications