Education Navigator

• Sep 2022 - Present

Shift Lead

• Oct 2021 - Jun 2022

• Supervised shifts to maintain efficiency and ensure customer satisfaction • Trained new employees to maintain the standard of the company and provide high quality service • Completed administrative tasks, such as inventory accounting and daily reports • Supervised shifts to maintain efficiency and ensure customer satisfaction • Trained new employees to maintain the standard of the company and provide high quality service • Completed administrative tasks, such as inventory accounting and daily reports

Transfer Peer Educator

• Jun 2021 - Jun 2022

• Created workshops for first and second year transfer students to teach educational and personal skills, with an average attendance of 20+ people • Planned community building events in order to create sense of belonging in transfer community • Facilitated Academic Success Plans for students to teach useful educational skills • Created workshops for first and second year transfer students to teach educational and personal skills, with an average attendance of 20+ people • Planned community building events in order to create sense of belonging in transfer community • Facilitated Academic Success Plans for students to teach useful educational skills

Front of House Team Member

• Jul 2020 - Sep 2021

• Registered, packaged, and delivered catering orders to customer satisfaction • Handled money transactions with customers via cash, credit card, and gift card to ensure productivity of restaurant • Created orders, documented special requests and followed up with kitchen personnel to foster top quality service and minimize complaints • Registered, packaged, and delivered catering orders to customer satisfaction • Handled money transactions with customers via cash, credit card, and gift card to ensure productivity of restaurant • Created orders, documented special requests and followed up with kitchen personnel to foster top quality service and minimize complaints

College Assistant

• May 2019 - Jul 2020

• Counseled cohort of 30 students on overcoming academic/personal obstacles and adjusting to college life • Increased customer satisfaction by resolving a wide range of issues, from email support to inquiries about the college • Facilitated workshops for incoming students in order to plan out educational goals • Counseled cohort of 30 students on overcoming academic/personal obstacles and adjusting to college life • Increased customer satisfaction by resolving a wide range of issues, from email support to inquiries about the college • Facilitated workshops for incoming students in order to plan out educational goals