Sales Development Representative

• Aug 2023 - Present

Sales Development Representative

• Mar 2023 - Present

Customer Relationship Management (CRM) · Customer Retention · Sales Processes · Client Relations · Customer Service Management · Negotiation · Strategy · Customer Experience · Cold Calling · Sales · Lead Generation · Direct Sales · Business-to-Business (B2B) Customer Relationship Management (CRM) · Customer Retention · Sales Processes · Client Relations · Customer Service Management · Negotiation · Strategy · Customer Experience · Cold Calling · Sales · Lead Generation · Direct Sales · Business-to-Business (B2B)

Subject Matter Expert

• Oct 2021 - Dec 2022

1. Increased client satisfaction by 5% through planning, organizing and developing training materials that met the specific needs of the clients, new hires and the existing team members2. Coordinated with 5 corporate trainers/SMEs and management teams to evaluate performance, identify areas of need and develop strategies for the implementation of corporate wide training initiatives that helped fill performance gaps by 20% 3. Reduced client turnover by 10% by working collaboratively with the Talent Acquisition department during the interview process to select candidates that match the client’s needs whilst averaging 4-5 hires every month 4. Co-led a team of 3 trainers in the implementation of training materials whilst offering both guidance and motivation leading to an overall boost in productivity Show less

Customer Service Support (Dental Coordinator)

• Mar 2020 - Oct 2021

1. Managed all administrative tasks for Stellar Kids Dentistry 3 locations resulting in the smooth operation of each office 2. Efficiently performed insurance verification functions 45+ patients, maintaining an updated schedule of 1 week ahead resulting in improved cash flow and a higher number of clean claims by 15% 3. Accurately entered information for 45+ patients weekly, using the dental practice management software – Dentrix reducing billing errors and reimbursement delays. 4. Maintained communication with 20+ patients weekly by email or phone ensuring that they are aware of the services or procedures their insurance covers resulting in patients being financially informed and satisfied with the practice’s service Show less

Sales Account Manager

• Mar 2018 - Mar 2020

1. Responsible for business development, targeting 15+ key accounts weekly, with main focus in Energy, Mining, Manufacturing and Construction industries, resulting in the development of relationships with decision makers in procurement and CEOs2. Increased service offering to these accounts by creating awareness of 5 or more of our product lines and services through presentations, demos and Masterclasses with experts. 4. Prepared and delivered 4+ bids monthly, in a timely manner, whilst maintaining a win ratio 1 in 3 proposals 5. Maintained customer relationships by attending 5 meetings every month with the procurement managers of the top 20 customers. 6. Negotiated and managed 15+ accounts monthly, with a ratio of 6 new signed contracts quarterly Show less

Customer Service Executive (SLA Account Manager)

• Sep 2017 - Feb 2018

1. Renewed 40+ contracts annually in a timely manner for existing portfolio clients, guaranteeing efficient, punctual service delivery and guaranteeing consistent increase in company revenue.2. Provided 10+ clients daily with exceptional customer service through answering their questions, resolving and attending to any problems in a timely manner3.Increased service offering to existing customers