Experience

Moore Organization
• United States
• Medical Practices
• Insurance Agent

  • Jul 2023 - Present

Ingo Money
• United States
• Financial Services
• 100 - 200 Employee
• Customer Service Representative

  • Feb 2023 - Jul 2023


Leading Edge Connections, LLC.

• United States
• Telephone Call Centers
• 1 - 100 Employee

• Customer Service Representative

  • May 2022 - Sep 2022

  Handle incoming calls or inquiries from prospective customers or clients. Maintain customer accounts and record account information. Assist customers with forwarding messages to appropriate parties for assistance as well as handling callbacks. Handle incoming calls or inquiries from prospective customers or clients. Discuss products offered and ensures customer satisfaction. Handle incoming calls or inquiries from prospective customers or clients. Maintain customer accounts and record account information. Assist customers with forwarding messages to appropriate parties for assistance as well as handling callbacks. Handle incoming calls or inquiries from prospective customers or clients. Discuss products offered and ensures customer satisfaction.


Alorica
• United States
• Outsourcing/Offshoring
• 700 & Above Employee
• Customer Service Representative

  • Aug 2021 - Jan 2022
• Senior Support Queue Specialist

  • Mar 2020 - May 2021

  Support Queue Specialist maintains the duties of specialist and lead the Support Queue team in a positive, encouraging, and uplifting way. Supervisor assistance also included in role in any way. Conduct reviews for each team specialist in attempt to create success and learning opportunities and manage monthly data reports. Provide quick communication via Slack to all team members and assist in escalating system issues anytime the direct supervisor is unavailable.

• Support Queue Specialist

  • Sep 2017 - Mar 2020