Nwanegbo Chinedu
Desktop Support Analyst at Town of Morinville- Claim this Profile
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Bio
Credentials
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Lenovo
LenovoOct, 2017- Nov, 2024 -
Lenovo Service
LenovoOct, 2017- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAOct, 2015- Nov, 2024 -
CompTia A+ ce
CompTIAOct, 2018- Nov, 2024
Experience
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Town of Morinville
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Canada
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Government Administration
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1 - 100 Employee
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Desktop Support Analyst
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May 2023 - Present
• Experience in managing software support including Microsoft office 365, ArcGIS, DocuShare & Adobe admin console. • Domain Admin experience including MS Active Directory Service (ADS), folder permissions, organizational units, group policy, backup, and recovery. • Installing/configuring & deploying of computer hardware, software, printers, and scanners. • Configuring fob access using Babyware security software. • Resolving ticketing using Spiceworks, ConnectWise and Teams. • Creating a clear documentation for end users and other support team members. • Being on calls on weekend to monitor the network infrastructure and resolving tickets whenever an incident happened. • Prioritizing an incident ticket as per the organization hierarchy/structures. Show less
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S.i. Systems
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Canada
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Staffing and Recruiting
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500 - 600 Employee
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Senior Technical Support Analyst
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Sep 2022 - Apr 2023
* Experienced in managing software support including Microsoft Office, Dynamics, Diamond Municipal, ArcGIS, or DocuShare * Experienced with server-side (On Premise and Cloud (Hybrid) with hands-on troubleshooting and security. * Domain Admin experienced including MS Active Directory Service (ADS), Azure integration, folder permissions, organizational units, group policy, backup and recovery. * Conducting scripting to read and understand PowerShell and batch scripts. * Network experienced (wired/wireless) includes being familiar with DNS and DHCP. * Experience with VMware vSphere / ESXi or MS Hyper-V * Experienced with network switches such as Juniper, Cisco, HP, Configuring vlans * Wireless software includes Aerohive and Ruckus Show less
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Government of Canada
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Government Administration
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700 & Above Employee
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IT Field Support Technician
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Mar 2022 - Aug 2022
• Resolving ticketing and updating ITSM. • Provided on-site technical support and assistance to end-users, ensuring hardware and software functionality and addressing issues promptly. • Conducted hardware and software installations, configurations, and upgrades at various client locations, adhering to company standards and procedures. • Collaborated with remote support teams to troubleshoot and resolve complex technical issues, ensuring minimal downtime for clients. • Diagnosed and resolved hardware and software problems, including desktops, laptops, printers, scanners, and mobile devices. • Managed and maintained IT equipment inventory, ensuring accurate records and timely replenishment of supplies. • Assisted in network troubleshooting and cabling, ensuring a reliable and secure network infrastructure. • Provided training and guidance to end-users on the proper use of hardware and software applications, enhancing their technical skills and efficiency. Show less
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Government of Alberta
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Canada
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Government Administration
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700 & Above Employee
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Printer Engineer / Boardroom support
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Jul 2020 - Jul 2022
• Accurately identify and resolve any technical issues and ensure optimum operating conditions. Resolved any technical issues related to computer systems, hardware, and computer peripherals • Experience in handling all kind of printer repair and maintenance • Install and reinstall software packages and updates • Create a quote for parts order via ConnectWise • Resolve issues via telephone, Teams, and Skype for business • Experienced in using ITSM (Remedy) ticketing to close all kinds of tasks. • Remote user's PC to add or remove software and troubleshoot problems related to both PC & printer. Show less
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Microserve
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Canada
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IT Services and IT Consulting
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300 - 400 Employee
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Configuration Technician
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Nov 2014 - Jun 2022
• Configuration and Imaging of PCs for cooperate clients. • Software triage on various OS • Managing MDT network on VM • Software and network configuration and troubleshooting. • Diagnose, repair, and upgrade PC software and equipment • Image workstation for new deployments • Respond to customer inquiries • Support other departments as necessary depending on workload • Work proactively to insure that all services delivery are aligned to the client needs • Configuration and Imaging of PCs for cooperate clients. • Software triage on various OS • Managing MDT network on VM • Software and network configuration and troubleshooting. • Diagnose, repair, and upgrade PC software and equipment • Image workstation for new deployments • Respond to customer inquiries • Support other departments as necessary depending on workload • Work proactively to insure that all services delivery are aligned to the client needs
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City of Spruce Grove
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Canada
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Government Administration
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100 - 200 Employee
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Desktop Support
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Sep 2019 - Mar 2020
• Windows 10 Deployment • Managing all problems\issues related to windows profile, Microsoft Office Suite, and miscellaneous Applications along with any other OS-level issues & Desktop PC • Maintenance/Troubleshooting. Diagnosed errors or technical problems and determine proper solutions • Provide technical support via telephone and email requests from internal users for all PC hardware, software, and associated peripherals. Install and perform minor repairs to hardware, software, and peripheral equipment, as per installation specifications, setting up PC for employee use, performing & ensuring proper installation of operating systems, and appropriate software. • Managed work orders according to priority customers • Using ticketing software like Service Manager to create tickets. Show less
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City of Edmonton
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Canada
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Government Administration
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700 & Above Employee
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Configuration Technician
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Jan 2015 - Aug 2019
• Software triage on various OS • Managing MDT network on VM • Software and network configuration and troubleshooting. • Diagnose, repair, and upgrade PC software and equipment • Image workstation for new deployments • Respond to customer inquiries • Work proactively to insure that all services delivery are aligned to the client needs • Software triage on various OS • Managing MDT network on VM • Software and network configuration and troubleshooting. • Diagnose, repair, and upgrade PC software and equipment • Image workstation for new deployments • Respond to customer inquiries • Work proactively to insure that all services delivery are aligned to the client needs
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Dynaline Industries Inc.
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18070 109 Ave NW, Edmonton, AB T5S 2K2
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Logistics
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Sep 2014 - Dec 2014
Logistics Record Keeping Material handler Logistics Record Keeping Material handler
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Alpha system services
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Oguta, Imo State
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Technical Support
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Nov 2008 - Jul 2013
• Desktop PC Management: Managing all problems\issues related to windows profile, Microsoft Office Suite and Miscellaneous Applications along with any other OS level issues & Desktop PC Maintenance/Troubleshooting. • Packaging: Work with packaging team on various applications for break\fix, new package creation, testing and sign off with business upon desired functioning of apps. • Account Administration: Manage user accounts for issues like account locked, password reset, and Security group add\remove and of similar nature. • Servers: Facilitate monitoring and performance evaluation of Windows server systems and make recommendations for improvements/upgrades, also did print queue creation for new printers in the LAN. • IT Security: Liaise with IT Sec team in ensuring all desktops are as per the defined level of security with relevant hot fixes and data protection. • Client Management – My role in Alpha System Management Services also demanded a lot of client management by interacting with various different clients across the globe and understanding their IT needs after which as a team we acted on the same and were successful. • Technical Support Services: Provide technical support via telephone and email requests from internal users for all PC hardware, software and associated peripherals. Install and perform minor repairs to hardware, software, and peripheral equipment, as per installation specifications, setting up PC for employee use, performing & ensuring proper installation of operating systems, and appropriate software’s. • IT Hardware Maintenance: Manage the existing PCs and peripherals to standards determined by the company by performing upgrades, new installations and carrying out routine procedures. • Assisting in the compilation and maintenance of an accurate inventory of hardware and software. Show less
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Education
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2019 - 2019
NorQuest College
Certificate, Not-For-Profit Accounting Fundementals -
2014 - 2016
Lambton college, Toronto
Graduate, Internet Programming and Database Management -
2012 - 2013
NIIT Portharcourt
Certificate, Microsoft Certified IT Professional (MCITP) -
Lambton College
Postgraduate Degree, Internet programming & database management
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