Experience

MBD Technologies

• France
• Design Services
• 1 - 100 Employee

• Customer Support/Product Usability Tester

  • Feb 2019 - Present

  MBD Technologies 02/2019 - Present, Okota, Lagos Adtech Startup Tests the usability and functionality of digital products, and provides feedback and recommendations to improve the user experience. Educated customers on the features and functionality of the myboarddeals platform. Provided technical support to customers, troubleshooting issues related to the use of the myboarddeals platform. Managed customer accounts and user profiles, ensuring accuracy and completeness of customer data. Documented customer interactions, issues, and resolutions in a knowledge management system, to improve the customer support experience and to identify product areas that need improvement. Show less



Guaranty Trust

• Nigeria
• Financial Services
• 700 & Above Employee

• Marketing Staff

  • Aug 2017 - Aug 2018

  Developed and implemented marketing strategies to promote bank products and services to target audiences. Conducted market research to identify customer needs and preferences and used findings to inform marketing strategies. Coordinated and executed marketing campaigns, both online and offline, to increase brand awareness and customer engagement. Customer Support/ Product Usability Tester: Developed and implemented marketing strategies to promote bank products and services to target audiences. Conducted market research to identify customer needs and preferences and used findings to inform marketing strategies. Coordinated and executed marketing campaigns, both online and offline, to increase brand awareness and customer engagement. Customer Support/ Product Usability Tester:



Becan Garden & Suites

• Oshodi/Isolo, Lagos State, Nigeria

• Executive Assistant

  • Mar 2014 - Aug 2016

  Provided exceptional customer service to hotel guests, addressing inquiries and concerns promptly and professionally. Assisted guests with check-in and check-out procedures, including managing room reservations and ensuring accurate billing. Responded to phone calls and emails from guests, providing information on hotel amenities, local attractions, and events. Coordinated with other hotel staff to ensure that guest requests, such as room service or housekeeping, were fulfilled in a timely and efficient manner. Addressed and resolved guest complaints or issues, escalating to management when necessary. Managed and updated guest profiles and reservations using hotel software and databases. Provided support to other hotel departments, such as sales and marketing, as needed. Show less



Ukay Biz

• Lagos State, Nigeria

• Customer Service Representative

  • Mar 2007 - Feb 2008

  Assisted customers in navigating the vehicle purchase process, which involved handling paperwork and organizing financing. Secured vehicle particulars and travel documents for customers, including registration, insurance, and necessary travel permits. Communicated with customers to provide updates on the status of their vehicle purchase and document processing. Coordinated with third-party service providers, such as insurance companies and government agenparticulars, and travel docucies, to ensure timely and accurate processing of paperwork. Resolved customer complaints and issues related to their vehicle purchase, vehicle particulars, and travel documents Show less