Experience

Constellation

• United States
• Software Development
• 100 - 200 Employee

• Quality Control Coordinator

  • Jan 2023 - Present

  -Responsible for the data collection, validation, and digital asset creation using proprietary SaaS platform. -Reviewed and provided feedback on more than 15 digital asset submissions per week, resulting in a higher acceptance rate for the company's contracts. -Coordinated cross functionally with other departments to solve problems, resulting in a decrease of compliance denials for over 10 client accounts. -Created training documents for current and future employees to improve the… Show more -Responsible for the data collection, validation, and digital asset creation using proprietary SaaS platform. -Reviewed and provided feedback on more than 15 digital asset submissions per week, resulting in a higher acceptance rate for the company's contracts. -Coordinated cross functionally with other departments to solve problems, resulting in a decrease of compliance denials for over 10 client accounts. -Created training documents for current and future employees to improve the onboarding process and help them understand processes for tasks accurately with a 76% increase in productivity and a 94% decrease in errors. -Collaborated with national regulatory agencies and quality assurance teams to ensure compliance with industry-specific standards and regulations, maintaining the highest level of quality assurance. Show less -Responsible for the data collection, validation, and digital asset creation using proprietary SaaS platform. -Reviewed and provided feedback on more than 15 digital asset submissions per week, resulting in a higher acceptance rate for the company's contracts. -Coordinated cross functionally with other departments to solve problems, resulting in a decrease of compliance denials for over 10 client accounts. -Created training documents for current and future employees to improve the… Show more -Responsible for the data collection, validation, and digital asset creation using proprietary SaaS platform. -Reviewed and provided feedback on more than 15 digital asset submissions per week, resulting in a higher acceptance rate for the company's contracts. -Coordinated cross functionally with other departments to solve problems, resulting in a decrease of compliance denials for over 10 client accounts. -Created training documents for current and future employees to improve the onboarding process and help them understand processes for tasks accurately with a 76% increase in productivity and a 94% decrease in errors. -Collaborated with national regulatory agencies and quality assurance teams to ensure compliance with industry-specific standards and regulations, maintaining the highest level of quality assurance. Show less



Not Just Snacks

• United States
• Restaurants

• Assistant Operations Manager

  • Jan 2021 - Jan 2023

  -Managed cross-functional teams, optimizing operations to achieve a 10% increase in workflow productivity while meeting daily deadlines and service targets. -Acquired strategic planning, decision-making, and risk assessment skills in leading operational strategies, in order to manage improvement initiatives and influence teamwork. -Increased customer satisfaction and retention to reduce customer complaints by 20% by leading operational strategies, managing improvement initiatives… Show more -Managed cross-functional teams, optimizing operations to achieve a 10% increase in workflow productivity while meeting daily deadlines and service targets. -Acquired strategic planning, decision-making, and risk assessment skills in leading operational strategies, in order to manage improvement initiatives and influence teamwork. -Increased customer satisfaction and retention to reduce customer complaints by 20% by leading operational strategies, managing improvement initiatives, influencing teamwork and meeting tight deadlines.

• Assistant Operations Manager

  • Jun 2020 - Sep 2022



Taiwan Academy of Banking and Finance (TABF) 台灣金融研訓院

• Taiwan
• Banking
• 1 - 100 Employee

• Finance Intern

  • Feb 2022 - Jun 2022

  -Provided crucial support in producing comprehensive financial and forecasting reports for 4+ company projects, enabling informed financial decision-making by leadership. -Cultivated relationships with 8+ foreign entrepreneurs, trade offices, and bank officials, enhancing international business connections and collaboration. -Prepared communication materials, provided administrative support, and contributed to implementing initiatives. -Provided crucial support in producing comprehensive financial and forecasting reports for 4+ company projects, enabling informed financial decision-making by leadership. -Cultivated relationships with 8+ foreign entrepreneurs, trade offices, and bank officials, enhancing international business connections and collaboration. -Prepared communication materials, provided administrative support, and contributed to implementing initiatives.



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Staff

  • Jun 2020 - Jun 2021

  -Mentored 10 newly hired room attendants on company policies, cleaning procedures and customer service techniques -Oversee all aspects of collecting payments due from accounts receivables -Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations -Resolved conflicts and negotiated mutually beneficial agreements between parties -Operated machines according to written guidelines to reduce injuries -Mentored 10 newly hired room attendants on company policies, cleaning procedures and customer service techniques -Oversee all aspects of collecting payments due from accounts receivables -Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations -Resolved conflicts and negotiated mutually beneficial agreements between parties -Operated machines according to written guidelines to reduce injuries



American Market Maker

• International Trade and Development

• Business Analyst Intern

  • Oct 2019 - Feb 2020

  -Leveraged analytical skills and research acumen in evaluating market data and industry trends, identifying improvement opportunities on daily operations, and assisting in key decision-making strategies. -Utilized bookkeeping abilities in handling invoices and accounts to 20+ companies while organizing spreadsheets to visualize cost estimates and anticipated expenditures for future projects. -Leveraged analytical skills and research acumen in evaluating market data and industry trends, identifying improvement opportunities on daily operations, and assisting in key decision-making strategies. -Utilized bookkeeping abilities in handling invoices and accounts to 20+ companies while organizing spreadsheets to visualize cost estimates and anticipated expenditures for future projects.