Nutsugah Dodzi
Head, Infrastructure and Business Support. at Zenith Bank (Ghana) Limited- Claim this Profile
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English -
Topline Score
Bio
Credentials
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MCSA: Windows Server 2012
MicrosoftAug, 2014- Nov, 2024 -
MCSA: Windows Server 2012 - Certified 2016
MicrosoftAug, 2014- Nov, 2024 -
Red Hat Certified Engineer (RHCE)
Red HatSep, 2023- Nov, 2024 -
Red Hat® Certified System Administrator (RHCSA®)
Red HatOct, 2022- Nov, 2024 -
CISCO CERTIFIED NETWORK ASSOCIATE(CCNA)
CISCO -
MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP)
MICROSOFT -
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA)
MICROSOFT
Experience
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Zenith Bank (Ghana) Limited
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Ghana
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Financial Services
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200 - 300 Employee
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Head, Infrastructure and Business Support.
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Jan 2020 - Present
Managing a team of experienced IT professionals to deliver cutting-edge technologies that aligned with corporate strategy and improved customer satisfaction. Liaising with various business units and external service providers to align cost-effective IT initiatives with business goals. Implemented Azure Information Protection and Azure Intune to manage document classification and end-point devices. This resolved issues with digital classification of documents and improved the vulnerability of endpoint devices, which helped the bank with the recertification of PCIDSS and ISO certifications. Worked on the development of resilient IT infrastructure and collaborated with colleagues on optimization of all network services, which led to a significant improvement in service delivery. Supervise a team of seasoned support engineers to ensure that all cases are acted upon conscientiously according to the SLA. Show less
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Head, Server Administration
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May 2011 - Dec 2019
Played a lead role in the planning and hybrid configuration of exchange online (O365). Migrated 800 mailboxes to exchange online (O365) platform at no cost to the bank and improved productivity by 15%. Designed and deployed virtualised Servers using Microsoft Hyper V to meet both security and performance targets. This reduced 40 physical servers to 5 hosts. Led a team of engineers to implement Active Directory, DNS, DHCP, Exchange 2010 and file services withing 3 days. Planned and migrated the bank's infrastructure from Novell NetWare 6.5 eDirectory and GroupWise 8 to Microsoft Active Directory, Lync 2010, and Exchange 2010 within days. This saved the bank US $20,000 in contract costs. Extended exchange DAG and Active Directory from head office to business continuity site at a cost savings of US$ 30,000. Planned, designed, implemented Microsoft Exchange 2013, Skype for Business 2015, and migrated users to the new platform at zero cost to the bank. Deployed NTP, SFTP servers on CentOS and Ubuntu respectively. This resolved issues with time synchronization and closed two of the gabs required for PCIDSS and ISO certification. Tested and approved application of patches to computers and servers on a regular basis. This improved the vulnerability scan score and protected the infrastructure against DoS and other attacks. Installed, configured and managed all Red hat servers and services. Show less
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Deputy Server Administrator
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Jul 2009 - Apr 2011
Installed, configured, managed, and maintained Novell edirectory, DNS/DHCP servers, GroupWise Messenger, GroupWise mail servers, Zen Works, and Novell Boarder manager servers. Redesigned the banks Novell edirectory infrastructure in 2009.This eliminated the down time associated with stuck obituaries and improved efficiency at a cost savings of US$ 20,000 Drafted and implemented group policies in Novell eDirectory to manage users and devices. This improved security and reliability of the infrastructure. Developed daily and weekly backup strategies and implemented it to backup sensitive data, and systems configuration files. This strategy led to a reduction in backup time by 30% and a recovery time by 35% Provided advanced level systems support for over 1000 computer users. This reduced the cost on Novell premium support by $25000. Tested and applied relevant patches to all servers. This consistently reduced vulnerability in the entire server infrastructure Show less
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Senior Technical Support Engineer
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Feb 2007 - Jun 2009
Installed, configured, managed, and maintained Novell edirectory, DNS/DHCP servers, GroupWise Messenger, GroupWise mail servers, Zen Works, and Novell Boarder manager servers. Redesigned the banks Novell edirectory infrastructure in 2009.This eliminated the down time associated with stuck obituaries and improved efficiency at a cost savings of US$ 20,000. Drafted and implemented group policies in Novell eDirectory to manage users and devices. This improved security and reliability of the infrastructure. Developed daily and weekly backup strategies and implemented it to backup sensitive data, and systems configuration files. This strategy led to a reduction in backup time by 30% and a recovery time by 35%. Provided advanced level systems support for over 1000 computer users. This reduced the cost on Novell premium support by $25000. Show less
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SUPPORT ENGINEER
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Jun 2005 - Jul 2006
Monitored troubleshot and provided prompt and innovative solutions to LAN/WAN problems. Tested and configured radios for installation Assisted clients in diagnosing and analyzing connectivity and systems functionality problems. Provided 24/7 telephone or onsite support to clients’ satisfaction. Monitored troubleshot and provided prompt and innovative solutions to LAN/WAN problems. Tested and configured radios for installation Assisted clients in diagnosing and analyzing connectivity and systems functionality problems. Provided 24/7 telephone or onsite support to clients’ satisfaction.
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Education
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2001 - 2005
KNUST
Bachelor of Science (BSc), ELECTRICAL/ELECTRONICS ENGINEERING
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