Experience

Organic Online

• Technology, Information and Internet
• 1 - 100 Employee

• Co-Founder

  • Jun 2018 - Present

  New Delhi Area, India



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Environment Delivery Manager CIO

  • Mar 2012 - Jul 2014

  Gurgaon, India

• IT Service Delivery Lead

  • Sep 2000 - Feb 2012

  Gurgaon, India -Deploy and manage the IT infrastructure operations of India consulting locations. -Own/Manage/drive technology refresh, Manage capacity and availability. -Ensure service availability & adherence to response/resolution SLA's for Consulting business Unit. -Review, analyze and present service level metrics to customer/business units. -Forecast and Manage (control spending) the IT Capital and Operational budget for all arms of Consulting. Ensuring services are delivered as per SLA… Show more -Deploy and manage the IT infrastructure operations of India consulting locations. -Own/Manage/drive technology refresh, Manage capacity and availability. -Ensure service availability & adherence to response/resolution SLA's for Consulting business Unit. -Review, analyze and present service level metrics to customer/business units. -Forecast and Manage (control spending) the IT Capital and Operational budget for all arms of Consulting. Ensuring services are delivered as per SLA within agreed seat cost. -Manage direct/virtual teams including hiring, induction, training, performance, career growth of team members. -Mentoring team members to achieve business goals; manage attrition and retain top performers. -Maintain effective relationship with customers/stake holders and drive initiatives to enhance customer satisfaction. -Bring-in innovative ideas to reduce cost of services for customer/business units. -Refine existing process and implement new ones by adopting industry framework like ITIL, COBIT, etc.

• IT Services Delivery

  • 2000 - 2012



PC Solutions

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Customer Support Engineer

  • Jul 1997 - Aug 2000

  New Delhi Area, India Worked at many client locations as part of project team - US Embassy (06 months) - Genpact (12 months) - American Exp Bank (08 months)