Nutan Rai
Co-Founder at Organic Online- Claim this Profile
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Bio
Experience
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Organic Online
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Technology, Information and Internet
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1 - 100 Employee
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Co-Founder
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Jun 2018 - Present
New Delhi Area, India
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Environment Delivery Manager CIO
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Mar 2012 - Jul 2014
Gurgaon, India
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IT Service Delivery Lead
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Sep 2000 - Feb 2012
Gurgaon, India -Deploy and manage the IT infrastructure operations of India consulting locations. -Own/Manage/drive technology refresh, Manage capacity and availability. -Ensure service availability & adherence to response/resolution SLA's for Consulting business Unit. -Review, analyze and present service level metrics to customer/business units. -Forecast and Manage (control spending) the IT Capital and Operational budget for all arms of Consulting. Ensuring services are delivered as per SLA… Show more -Deploy and manage the IT infrastructure operations of India consulting locations. -Own/Manage/drive technology refresh, Manage capacity and availability. -Ensure service availability & adherence to response/resolution SLA's for Consulting business Unit. -Review, analyze and present service level metrics to customer/business units. -Forecast and Manage (control spending) the IT Capital and Operational budget for all arms of Consulting. Ensuring services are delivered as per SLA within agreed seat cost. -Manage direct/virtual teams including hiring, induction, training, performance, career growth of team members. -Mentoring team members to achieve business goals; manage attrition and retain top performers. -Maintain effective relationship with customers/stake holders and drive initiatives to enhance customer satisfaction. -Bring-in innovative ideas to reduce cost of services for customer/business units. -Refine existing process and implement new ones by adopting industry framework like ITIL, COBIT, etc.
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IT Services Delivery
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2000 - 2012
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PC Solutions
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India
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IT Services and IT Consulting
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300 - 400 Employee
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Senior Customer Support Engineer
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Jul 1997 - Aug 2000
New Delhi Area, India Worked at many client locations as part of project team - US Embassy (06 months) - Genpact (12 months) - American Exp Bank (08 months)
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Education
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Institute of Network Technologies
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Institute of electronics and telecomunication Engineering
Bachelor's degree, Electrical and Electronics Engineering -
Institute of Network Technologies
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Pusa Polytechnic
Diploma, Electronics & Communications