Information Technology System Network Administrator

• Jan 2011 - Present

ALCOHOL COUNTERMEASURE SYSTEMS CORP. TORONTO Jr. System Network Administrator (2010- Present)• Monitoring alerts with network monitoring tools (SolarWinds) and assessing in a multi-site, multi geographic environment.• Strong knowledge of layer 2 and 3 networking equipment’s ( Cisco Switch, Routes, Access point, ASA firewall, Watch Guard firewall, Check Point, NGFW Palo Alto, IronPort (ESA), iBoss web filtering.• Responsible to ensure service level agreements (SLA’S) meet within key performance indicator (KPI).• Perform and test system backups and data recovery.• Responsible for network and security audits.• Troubleshooting of the ACS LAN and WAN.• Troubleshoot physical and network wiring problems and address issues within the facility.• Manage and monitor networking equipment’s including switches, routers, and wireless access points.• Desktop Imaging using Windows deployment services for desktop and laptop imaging services, creating new images and updating exiting images by adding drivers and update patches.User administration dealing with account lockout password reset, creating AD accounts and setting up email accounts, setting up distribution groups, and files and security groups on Active directory and Exchange server 2007 & 2013.• Providing support for network connectivity related issue, Network cabling and data/voice ports assignment.• Telephony administration, adding new phones to CISCO CUCM 11.5 Unity VOICE system, creating new users phone, voice mail account setup.• Strong knowledge of server virtualization products such as VMware, Hyper-V and KVM. • Good knowledge of internet protocols and mechanisms (DNS, SMTP, HTTP, SSL, etc.).• Strong knowledge of local area and virtual private network administration of Site-to-Site VPNs.• Managed users, Groups, Computers and Groups policies throughout AD enterprise.• Created and configured Virtual machines in vCenter server.• Managed and troubleshoot ESXi 5.5/6.0/6.5.

Information Technology System Network Administrator

• Jan 2011 - Present

Technical Support Specialist

• Jan 2009 - Dec 2010

IBM (CANADA) SCARBOROUGHTECHNICAL SUPPORT SPECIALIST (2009 - 2010)•Provided technical support over the phone to Scotia bank employees both branches and HQ users•Identify and verify system and application events, escalating to technical specialist and providing support as required. Initiate conference bridges during major outages and organize technical resources for service recovery prior to handing off to incident manager (opening incident tickets, check system documentation)•Foreseeing and assisting with all IT needs over the phone and remotely•Managing users, providing technical support and assistance with all area related to IT.Users administration using Active Directory for account creation, account lockout and password resat.•Antivirus Administration with Sophos Corporate Edition•Responsible for installing,configuring and trouble-shooting network printers, POS VoIP phones.•Updating system configuration using WDS server to apply update and patches.•Remote offices / clients setups VPN (Cisco 800 series routers)•Ensure compliance for IT objectives for yearly audits•Review and renewal of IT subscriptions (Phone contracts, Internet provider, software warranties ect.)•Identify and verify system and application events, escalating to technical specialist and providing support as required. Initiate conference bridges during major outages and organize technical resources for service recovery prior to handing off to incident manager (opening incident tickets, check system documentation)•Recognizing the significance and importance of event timings when considering next steps to reduce the impact on Scotia bank operationACHIEVEMENTS: •Completed a desktop/laptop system refresh for all users, while utilizing WDS for efficient deployments•Supported Citrix XenApp ver. 6