Account Manager - International Carrier Services (Middle East, Africa, Oceania & Non-terrestrial)

• Jun 2019 - Present

Manager, International Roaming

• May 2014 - Present

 Accountable for achievements of the roaming targets & overall improvements of roaming revenues, costs , traffic , product portfolio management and subscriber base Developing strategic business plans, preparing budgets, setting team KPIs and leading the team in meeting organizational objectives Leading the international wholesale negotiations and managing preferential roaming arrangements between international mobile operators Drafting competitive retail propositions, products, services and retail promotions to enhance revenues, customer experience and service quality. Project management & campaign management

Product Specialist – Broadband

• Sep 2013 - May 2014

 Drafting marketing plans for the product through market research, competitor analysis, pricing, customer engagement, and business planning. Implement Marketing Plans to achieve the targets of Broadband  Develop, test and launch new products, features and functionalities  Coordinate with advertising agencies in designing & deploying effective campaigns  Analysis and Management reporting  Drive resolution of customer satisfaction issues, loyalty schemes and retention schemes

Regional Roaming Coordinator

• Dec 2006 - May 2014

 Overlooked the Middle Eastern, African & South American regional inbound & outbound roaming traffic  Developing business strategies, business plans, management reports, product documents (requirement documents, product proposals etc.) and presentations Negotiating & finalizing preferential international roaming arrangements with foreign partners Development & maintenance of revenue & value enhancing products & projects Deploying effective marketing campaigns Managing international & local vendors and partners to explore new opportunities, and to further enhance customer experience.

Corporate Secretary

• May 2006 - Dec 2007

 Responsible in preparing & maintaining company accounts  Administering all human resources & inventory related activities of the company  Liaising with key clients  Preparing Management reports & presentations  Responsible in preparing & maintaining company accounts  Administering all human resources & inventory related activities of the company  Liaising with key clients  Preparing Management reports & presentations

Customer Relations Assistant

• Aug 2004 - Apr 2006

 Handling walk-in customers & call inquiries on housing loans Performing credit evaluations and proposing suitable loan options  Handling walk-in customers & call inquiries on housing loans Performing credit evaluations and proposing suitable loan options