Experience

Nanos Research

• Research Services
• 1 - 100 Employee

• Bilingual (English/French) Research Staff

  • Mar 2023 - Present

  Toronto, Ontario, Canada Conducting research to obtain data for markets. Compiling and summarizing data accurately and in a timely. Adhering to project specifications with a high level of accuracy and integrity. Maintaining confidentiality of collected data. Identifying any potential issues that may arise during the survey. Providing quality customer service in an objective and professional manner.



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2023 - Mar 2023

  Toronto, Ontario, Canada Deliver outstanding customer service walk-in customers and telephone inquiries. Welcome and identify customer needs. Take ownership of customer’s problem and offer viable solutions. Operate all equipment, software and devices in an expert fashion and be willing and industry trends. Monitor inventory to ensure product is in stock. Investigate and resolve customer complaints.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bilingual Customer Service Advisor

  • Apr 2013 - Sep 2022

  Mauritius Provided exceptional service to clients, ensured all questions and requests are managed in a timely manner to enhance customer satisfaction. Provided administrative support to a team of relationship managers such as attending to phone calls, calendar and email management, document preparation, proof reading and revision of correspondences and documents. Acted as a liaison officer with clients, internal and external parties. Ensured proper resolution to clients’ dissatisfaction… Show more Provided exceptional service to clients, ensured all questions and requests are managed in a timely manner to enhance customer satisfaction. Provided administrative support to a team of relationship managers such as attending to phone calls, calendar and email management, document preparation, proof reading and revision of correspondences and documents. Acted as a liaison officer with clients, internal and external parties. Ensured proper resolution to clients’ dissatisfaction, improved operations and provided exceptional services to customers. Conducted research, gathered information from multiple sources and presented findings to Management. Prioritized delicate issues such as Media and Legal threats to mitigate Regulatory and Reputational Risks to the Bank. Managed a high volume of irregularities and investigated to resolve legal, compliance and risk issues. Trained and supported new personnel.

• Fixed Deposit Clerk

  • Aug 2011 - Mar 2013

  Mauritius Processed and recorded loans and fixed deposits for the Onshore and Offshore market. Provided administrative support and general office support such as photocopying and scanning of documents, schedule management, attending to phone calls and event organization. Reviewed and verified data including interest rates, tenor, addresses and phone numbers. Compiled reports for the Bank of Mauritius. Assisted the Treasury team with the development and implementation of new systems.

• Branch Operations Clerk

  • Jan 2009 - Aug 2011

  Port Louis, Mauritius Promoted strong customer satisfaction by addressing their needs and resolving their issues. Processed cash transactions and SWIFT transfers. Processed account openings and credit facilities applications. Attended to Vault custodian duties such as cash counting and ATM management.

• Credit Underwriting Clerk

  • Aug 2007 - Jan 2009

  Port Louis, Mauritius Responded to internal customers queries promptly. Conducted detailed research on the financial history of individuals to determine their credit worthiness. Evaluated financial information and risks prior to granting credit facilities to customers. Assisted the credit underwriters to draft new credit policies.