Support Specialist

• Jan 2023 - Present

Customer Success Specialist

• Aug 2022 - Dec 2022

- Communicated with customers about products and features, helped in resolving technical issues of using Shift primarily through email and chat interactions via HappyFox and Sprout Social. - Worked closely with Customer Success team in identifying ticket trends, prioritizing tickets and issues requiring development attention through Jira.- Created various support articles and graphic tutorials for customers as well as company's internal knowledge base through Confluence.- Used customer insights to optimize operations and improve overall product experience.

Team Member

• Jun 2022 - Aug 2022

- Performed all functions related to preparation, counter service, sanitation, and stocking of products - Ensured all prepared foods are properly labeled, dates, initialed, covered, and rotated while maintaining WFM guidelines for quality and preparations - Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product - Performed all functions related to preparation, counter service, sanitation, and stocking of products - Ensured all prepared foods are properly labeled, dates, initialed, covered, and rotated while maintaining WFM guidelines for quality and preparations - Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product

Sales Associate

• Sep 2021 - Dec 2021

- Educated customers about brands and assisted them with finding the right fit and functions of products. - Achieved 100% goal of opening credit accounts for the company by persuading customers with interpersonal skills - Managed store transactions in an accurate and efficient manner and helped boosting sales and volumes for the company. - Educated customers about brands and assisted them with finding the right fit and functions of products. - Achieved 100% goal of opening credit accounts for the company by persuading customers with interpersonal skills - Managed store transactions in an accurate and efficient manner and helped boosting sales and volumes for the company.

Query and Customer Manager

• Sep 2020 - Jul 2021

- Managed communication with customer of 20+ clients (both local and global) through social media channels and other platforms (Gorgias, Shopify, Freshdesk) - Worked with the marketing team on content planning, copy writing - Prepared monthly agency performance reports for clients - Managed communication with customer of 20+ clients (both local and global) through social media channels and other platforms (Gorgias, Shopify, Freshdesk) - Worked with the marketing team on content planning, copy writing - Prepared monthly agency performance reports for clients

Intern

• Feb 2020 - May 2020

- Communicated with customers about the company’s products and services through different campaigns. -Administered official accounts of the company in various social networking channels (maintained 99% response rate). -Worked on various campaigns. -Contributed on content making. - Communicated with customers about the company’s products and services through different campaigns. -Administered official accounts of the company in various social networking channels (maintained 99% response rate). -Worked on various campaigns. -Contributed on content making.

Undergraduate Teaching Assistant

• Sep 2018 - Dec 2019

-Proctored during exam of 100+ students.-Helped the faculty with script checking.

Student Worker

• Sep 2016 - Sep 2018

-Updated the database of interns and graduates.-Helped students in the front desk.