Nuruneasa Adams
Digital Account Manager at Cycan- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Professional working proficiency
Topline Score
Bio
Cynthia Herdman-Grant
A true people's-person in every sense of the term, working with Nuru was an absolute delight. Not only is she customer-centric, she has a fantastic ability to form positive relationships with everybody around her, making her an ideal candidate to work in roles that require a high level of cross-functional interaction and versatility. Added to this, she is deeply invested in both the inputs and outputs of her role and consistently delivers at an exceptional standard. Please feel free to reach out if you'd like to discuss any of her finer attributes in greater detail.
Leanne Muller
I don’t think there exists a human being with more passion, energy and tenacity than Nuru. Delivering exceptional client experiences and building strong business relationships is what she does best. She has a love for learning and is always looking for ways to improve her skill set. She is an asset to any business!
Cynthia Herdman-Grant
A true people's-person in every sense of the term, working with Nuru was an absolute delight. Not only is she customer-centric, she has a fantastic ability to form positive relationships with everybody around her, making her an ideal candidate to work in roles that require a high level of cross-functional interaction and versatility. Added to this, she is deeply invested in both the inputs and outputs of her role and consistently delivers at an exceptional standard. Please feel free to reach out if you'd like to discuss any of her finer attributes in greater detail.
Leanne Muller
I don’t think there exists a human being with more passion, energy and tenacity than Nuru. Delivering exceptional client experiences and building strong business relationships is what she does best. She has a love for learning and is always looking for ways to improve her skill set. She is an asset to any business!
Cynthia Herdman-Grant
A true people's-person in every sense of the term, working with Nuru was an absolute delight. Not only is she customer-centric, she has a fantastic ability to form positive relationships with everybody around her, making her an ideal candidate to work in roles that require a high level of cross-functional interaction and versatility. Added to this, she is deeply invested in both the inputs and outputs of her role and consistently delivers at an exceptional standard. Please feel free to reach out if you'd like to discuss any of her finer attributes in greater detail.
Leanne Muller
I don’t think there exists a human being with more passion, energy and tenacity than Nuru. Delivering exceptional client experiences and building strong business relationships is what she does best. She has a love for learning and is always looking for ways to improve her skill set. She is an asset to any business!
Cynthia Herdman-Grant
A true people's-person in every sense of the term, working with Nuru was an absolute delight. Not only is she customer-centric, she has a fantastic ability to form positive relationships with everybody around her, making her an ideal candidate to work in roles that require a high level of cross-functional interaction and versatility. Added to this, she is deeply invested in both the inputs and outputs of her role and consistently delivers at an exceptional standard. Please feel free to reach out if you'd like to discuss any of her finer attributes in greater detail.
Leanne Muller
I don’t think there exists a human being with more passion, energy and tenacity than Nuru. Delivering exceptional client experiences and building strong business relationships is what she does best. She has a love for learning and is always looking for ways to improve her skill set. She is an asset to any business!
Credentials
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Certificate in Product Management
UdemyJan, 2019- Nov, 2024 -
Cognitive Behavioural Therapy Course (Achology Certified), NLP
UdemyJan, 2019- Nov, 2024 -
NLP Master
UdemyJan, 2019- Nov, 2024 -
Foundation in Marketing and Blogging Content
Shaw AcademyJan, 2016- Nov, 2024 -
Psychology of Sales
Shaw AcademyJan, 2016- Nov, 2024 -
Certificate in Customer Service
Nelson Mandela Metropolitan UniversityJan, 2007- Nov, 2024
Experience
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Cycan
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South Africa
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Professional Training and Coaching
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1 - 100 Employee
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Digital Account Manager
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May 2018 - Present
Key Achievements: • Demonstrated professional management and strong interpersonal skills in all customer interactions; implemented all business-building expectations. • Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability.• Managed and adhered to clients set budgets while meeting client service level commitments.Implementation of digital learning solutions to client’s in line with their business strategy and company culture. Key Responsibilities: • Liaise with clients to investigate and determine clients wants and needs, agree on a budget; compile proposals for clients.• Manage and set up multiple interactive and traditional programmes of various sizes, from initiation to completion according to the client’s budget.• Plan and implement digital strategies for clients; Give clients access to digital coaching tools; assist with preparation and execution of engagement strategies for clients.• Run digital questionnaires for clients and manage the time frames accordingly; set up feedback session post completion of questionnaires; roll out workshop from start to finish.• Be the main point of contact for the client and resolve any issues they may encounter; regularly attend client meetings to ensure sustainable business relationships. Show less
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Coaching Project Manager
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May 2018 - Present
Managing the client relationship as well as the coaches and distribution of resources into the project. Key Responsibilities: • Liaise with clients to investigate and determine clients wants and needs, agree on a budget; compile proposals for clients.• Work with internal teams to define project scope, resource requirements, and cost estimates to create Scopes of Work and documentation for each new project and change request.• Produce realistic timelines with clearly defined project deliverables, ensuring all deadlines are met and quality meets or exceeds the client’s expectations; manage time frames and expectations between coach and coachee’s.• Coordinate and set up pre-workshop sessions between coach and coachee; Post workshop: send out digital surveys; Analyze survey data on improvements of workshop.• Run digital questionnaires for clients and manage the time frames accordingly; set up feedback session post completion of questionnaires; roll out workshop from start to finish.• Coordinate venue and training room setup based on client’s budget.• Document all project activities, including meeting agendas and summaries, with follow up activities.• Be the main point of contact for the client and resolve any issues they may encounter; regularly attend client meetings to ensure sustainable business relationships.• Keep abreast with new trends and stay on top of competitors; research local and international trends, competitors in the market, and potential opportunities for staying ahead of competitors.• Assist with production/collection/collation of material required for the marketing plan e.g. images, copy, etc., including any ad-hoc marketing tasks. • Identify any opportunities to cross-sell additional digital other products (Search, Coaching) to the client.• Prepare and present reports on project progress; ensure visibility of project status with internal stakeholders and team. Show less
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Core Group Southern Africa
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South Africa
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Computers and Electronics Manufacturing
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300 - 400 Employee
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Account Manager & PR Coordinator
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Dec 2014 - Apr 2018
Key Achievements: • Throughout my career at Core Group, I have been awarded numerous Customer Service and Employee of the Year Awards. • Developed and managed multiple successful initiatives for various clients to raise brand awareness with strict adherence to set budgets and resources.• Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals.• Improved service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes & initiating improvement in high-impact areas.Key Responsibilities: • Develop a marketing communications plan including strategy, goals, budget and tactics according to clients specific needs; developing industry, sector and product focused campaigns for clients.• Manage and coordinate client’s monthly/quarterly sales and marketing plans.• Conduct strategic product performance analysis; analyse credits and returns per brand; clearing EOL SKU’s.• Manage client inquiries and complaints timeously.• Create and manage advertisement campaigns; ensure listings are communicated to the planner to incorporate stock in the forecast.• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.• Updating and maintaining websites with specs and images; ensure stock is transferred into the online location.• Conduct weekly reporting on online sales.• Contributing to daily meetings, and liaising and updating clients on activities.• Spearheading both traditional PR and social media projects.• Developing new strategies to further the client’s profile, products and services.• Fulfilling the client’s key performance indicators and growing accounts. Show less
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Customer Service and Escalations Supervisor
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Feb 2010 - Dec 2014
Promoted to Customer Service and Escalations Supervisor Key Responsibilities: • Monitor and manage team performance to ensure excellent customer service at all times; monitor team quality assurance levels, to ensure quality standards are met.• Monitor team capacity and optimally and equitably distribute workload -- redeploying staff, as required. • Proactively develop and maintain SLA policies and procedures. • Ensures teams are meeting customer care service level, productivity, quality and customer satisfaction requirements.• Effectively evaluate data and develop strategies to ensure that all areas of the business are managed effectively with a focus on meeting and exceeding long and short-term business objectives.• Collaborate with all department stakeholders to ensure end-to-end excellence.• Ensures that the team's performance contributes to the customer care department’s and company's goals and enhances the user experience.• Measure and support continuous improvement with a focus on improving job efficiency and lowering operating costs.• Support employee development through training, coaching and regular feedback.• Fosters team spirit and high employee morale.• Respond to and resolves escalated customer issues using sound judgment with emphasis on customer satisfaction.• Manage absences to ensure adequate support coverage.• Conduct weekly/monthly reporting on complaints and resolutions.• Manage training for admin as well as iStore team on policies, procedures and systems.• Ensure that Service Advisors invoice all repairs within SLA; Manage weekly count of repair packaging.• Ensure required resources and competencies are in place.• Insure clients are informed timeously in the event of unforeseen delays and that loan units are offered.• Replenish repair packaging stock levels; managing mass store accounts ensuring TAT and SLA is not exceeded. Show less
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Client Liaison and Communications Officer
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Jul 2007 - Sep 2010
Key Responsibilities: • Manage all mega stores queries/complaints; Escalate queries to the customer service department; Status queries (extension to handle all calls).• Update clients on the progress status of their repairs.• Coordinate and implement procedures/system training for new staff.• Assist all private clients with quotes, queries and complaints.• Swap out all warranty repairs.• Efficiently and professionally manage intense customer complaints.• Assigning repairs to technicians.• Monitor turnaround time on all repairs; confirm repairs with couriers.• Manage all Nintendo complaints queries statuses; manage all escalations for Nintendo as well as Apple Mac; manage communications. Show less
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Eurobyte Technology
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South Africa
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Information Technology & Services
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1 - 100 Employee
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Customer Service Sales Specialist
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May 2006 - Jun 2007
Overview: I was initially appointed as a Receptionist and Personal Assistant, I was later promoted to Product Buyer and Sales Representative. Key Achievements: • Efficiently managed a very busy switchboard (1 – 40 extensions). • Successfully managed the role as Personal Assistant to 3 Directors. • Processed all sales orders; assigning modems for I-Burst to individual clients. • Confirming the coverage for I-Burst in the various areas of South Africa for clients. • Assisting re-sellers with necessary documentation and stock. Show less
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Education
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2020 -
MANCOSA
Higher Certificate, Project Management -
2016 - 2016
Shaw Academy
Diploma, Social Media Marketing
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