Experience

Early Years Alliance

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Administrator

  • Jun 2022 - Present



Beech Hill Scouts

• Luton, England, United Kingdom

• Scout Leader Assistant

  • Oct 2021 - Present

  volunteer, working with young children volunteer, working with young children



(TSSA Union) Transport Salaried Staffs Association

• United Kingdom
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Membership Assistant

  • Nov 2008 - Oct 2015

  - Keeping the membership database system accurate and up to date. Inputting membership forms, amending, cancelling and reinstating membership. - Running monthly and 4 weekly direct debit procedures. This involves running a few queries on the system to check data outputted is accurate and amending any mismatches. - Using BACs reports for regular updates for direct debit amendments, cancellations and rejections. - Providing excellent service to our members in person, over the phone, via e-mail and letters answering their queries. - Working as part of a team as well as alone, using my own initiative and being flexible and self motivated. - Understanding and commitment to the Association's Equal Opportunities and Diversity Policy. Show less



The Institution of Structural Engineers

• United Kingdom
• Construction
• 1 - 100 Employee

• Membership Records Officer

  • Sep 2004 - Oct 2008

  - Charging and processing subscription payments via cheque, credit card and bank transfers. Setting up, amending and cancelling direct debits and monitoring on-line payments. - Processing reversals and refunds using software program Accounting Office, also used to cash match transactions. - Run regular queries on the Integra database system to keep the data up to date and produce reports for internal and external use. - Carrying out admin duties such as data entry, answering phone calls, filing, faxing, photocopying and responding to correspondence via e-mails and letters. - Using Mail Merge to create template letters for a large volume of members. - Using software package Microsoft Office on a daily bases e.g. MS Word, Excel and Outlook. - Running the journal run every fortnight using Quick Address Mail Sort, producing counts, formatting in PDF before e-mailing to the rightful contacts. - Electing members to the next grade, changing their grades, charges, honours and then producing letters, membership cards and a revised remittance. - Carrying out the correct procedures when dealing with deceased members, lapsed members for non payment, reinstate members, resigned members, placed on retired list and offer reductions due to financial hardship. - Working on my own initiative to prepare for the subscription renewal, update committee and branch details for the year book. - Training staff on how to query the system. Show less



Link Financial Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Accounts Receivable Officer

  • Jul 2003 - Aug 2004

  - Liaising with clients and maintaining confidentiality. - Managing the telephones and co-ordinating appointments. - Arrange and monitoring payments and also diary management. - Maintaining a computerised filing system and using different forms of communication technology. - Data Entry. Inputting clients income and expenditure details. - Work out pro rata calculations for monthly payments. - Performing excellent customer Service and meeting targets. - Liaising with clients and maintaining confidentiality. - Managing the telephones and co-ordinating appointments. - Arrange and monitoring payments and also diary management. - Maintaining a computerised filing system and using different forms of communication technology. - Data Entry. Inputting clients income and expenditure details. - Work out pro rata calculations for monthly payments. - Performing excellent customer Service and meeting targets.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Adviser

  • Nov 1997 - Aug 2003

  - Performing excellent customer service in person and over the phone - Working as a team member by being flexible and helping out different areas. - Handling large amount of cash and processing credit cards. - Working on own initiative and being responsible for decision making. - Taking on a leadership role by training staff and managing my own area. - Stock control and data entry. - Performing excellent customer service in person and over the phone - Working as a team member by being flexible and helping out different areas. - Handling large amount of cash and processing credit cards. - Working on own initiative and being responsible for decision making. - Taking on a leadership role by training staff and managing my own area. - Stock control and data entry.