Experience

Rentwise Malaysia

• IT Services and IT Consulting
• 1 - 100 Employee

• Logistics Executive

  • Oct 2019 - Present

  -Assist in managing local & exportshipment (Inbound/Outbound)- coordination with forwarders to ensure smooth and timelycargo/container arrival.- Monitor and coordinate arrivals/shipments, processdocumentation as well as coordinate with a various internal-Contact customer who give feedback bad experience withLogistics service.-Any other duties as requested by Managerdepartment on shipping activities and arrival.-Coordinate with other departments, suppliers, logisticproviders and shipping forwarders to ensure delivery scheduleis meet customer's expectation. Show less

• Customer Relation Executive

  • Nov 2017 - Sep 2019

  -Taking calls and handling queries pertaining to Good Collection Order(GCO) and/or Replacement Asset (RMA) Returns, using the incidentmanagement and request fulfilment processes, in line with HelpDesk objectives.-Take overall responsibility for incident management andrequest fulfilment on GCO and/or RMA. This could also beexpanded to any other activity taken on by the Help Desk – e.g.monitoring certain classes of event;-Prepare Customer Services Voucher (CSV) report to determineSLA performance for each month;-Produce reports every weekly for RMA Collection Report andIncident ticket Report-Produce Weekly and monthly Report with statistic, the incidentmanagement and request fulfilment for management.-Contact customer who give feedback bad experience withhelpdesk service.-Any other duties as requested by Manager Show less

• Billing and Assignment Executive

  • Jun 2008 - Nov 2017

  -Meeting customers to explain about assignment of Receivablesand also on the Notice of Assignment (applicable for newlyapproved client). The explanation would center on thecompliance Requirements of our financier-Work closely with financier on the contract.-Prepare forecast for assignment and billing every monthly formanagement-Prepare and provide new contract invoices (Quarterly or Monthly) toclients.-Prepare Rental Contract (RC)/Leasing Contract (LC) (includeattachments – Photostat clients PO, signed ROC & signed D/O).-Assist to Upload LC/RC information to systems-Follow-up on documents submitted to customers for stamping andassignment purpose.-Answer e-mails and request inquiries from client and Credit Controlwith regards to contracts and invoices. Show less