Experience

ServerFreak Technologies Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance and Compliance Specialist

  • Aug 2022 - Present

  -Create quality measurements to track improvement in products. -Execute quality improvement testing and activities. -Develop quality assurance standards and company processes. -Ensure products meet customer expectations and demand. -Create reports/knowledge base documenting errors and issues for fixing. -Ensure to maintain the standards for reliability and performance of operations. -Ensure to improve existing products with working closely with development team. -Create quality measurements to track improvement in products. -Execute quality improvement testing and activities. -Develop quality assurance standards and company processes. -Ensure products meet customer expectations and demand. -Create reports/knowledge base documenting errors and issues for fixing. -Ensure to maintain the standards for reliability and performance of operations. -Ensure to improve existing products with working closely with development team.



MaySky Sdn Bhd

• Malaysia
• Consumer Services
• 1 - 100 Employee

• Compliance and Training Officer

  • Sep 2020 - Aug 2022

  - Compliance focus on supporting management by ensuring quality and control procedures. - Provide induction training to the new employee and training to improves employee performance - Conduct call monitoring on the calls that have been made by the respective credit recovery officer to ensure collection comply with the code of conduct and adhering to the legislation laws of Malaysia. - Ensure all staffs follow the work flow as per SOP and companies Policies and Guideline. - Hold briefing/coaching session with credit recovery officer to ensure the quality objectives of debt collection and company target. - Handling on complaint from customer - Prepare a daily report, particularly on the call monitoring and assessment. Show less



Brandt Business Services

• Malaysia
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Experience Agent

  • Feb 2020 - May 2020

  - Involved in a part of project under GRAB Singapore. - Provides functional and technical support for resolution of customer problems, incidents, issues, requests and queries. - Liaise with other support teams or products teams to resolve issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents. - Make decisions according to the defined policies and procedures. - Identify improvement opportunities in work flow and suggest solutions. - Handled inbound and outbound call Show less



PASADANA SDN BHD

• Malaysia
• Financial Services
• 1 - 100 Employee

• Quality Assurance Executive

  • Dec 2018 - Feb 2020

  - QA focus on supporting management by ensuring quality and control procedures. - Conduct call monitoring on the calls that have been made by the respective credit recovery officer to ensure collection comply with the code of conduct and adhering to the legislation laws of Malaysia. - Ensure all staffs follow the work flow as per SOP and companies Policies and Guideline. - Hold briefing/coaching session with credit recovery officer to ensure the quality objectives of debt collection and QA. - Prepare a daily report, particularly on the call monitoring and assessment. Show less



Brandt Business Services

• Malaysia
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Centralised Data Processing Unit(Sales Support)

  • Sep 2018 - Oct 2018

  -Involved in a part of project under the Maxis which called Fibre Nation Project. -Attend to customer’s queries or requests professionally via telephone or any media of contracts as assigned. -Handled the dealers to collect the details of the customer. -Provided accurate, efficient and quality service that exceeds customer’s expectations and adhere to escalation procedures of handling customer complaints. -Maintained a high degree of responsibility towards customer confidentiality. -Involved in a part of project under the Maxis which called Fibre Nation Project. -Attend to customer’s queries or requests professionally via telephone or any media of contracts as assigned. -Handled the dealers to collect the details of the customer. -Provided accurate, efficient and quality service that exceeds customer’s expectations and adhere to escalation procedures of handling customer complaints. -Maintained a high degree of responsibility towards customer confidentiality.



Pasaraya Borong Sakan Sdn Bhd

• Malaysia

• Assistant Manager

  • Apr 2018 - Jul 2018

  -The main cores of business focused on retail and sales. -Managed and handled the daily operation of shop by dealing with sales, accounting, staffing and customer services. -Dealt with stock receive, transfer note, payroll and also deal with customer order. -Handled the operation system to ensure the process of work going smoothly. -The main cores of business focused on retail and sales. -Managed and handled the daily operation of shop by dealing with sales, accounting, staffing and customer services. -Dealt with stock receive, transfer note, payroll and also deal with customer order. -Handled the operation system to ensure the process of work going smoothly.